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Royal Tunbridge Wells, United Kingdom
Positive section of review
The hotel was a perfect base for our 3-day visit to historic sites near Royal Tunbridge Wells. Chartwell, Scotney Castle, Ingtham Mote, Bayham Abbey, Chiddingstone, and Hever Castle are all less than 30 minutes away by car. The breakfast was outstanding, and we also enjoyed a meal at the cozy restaurant and pub that is clearly well patronized by local residents, always a good sign. There was ample parking. The staff was exceptionally helpful and friendly.
Negative section of review
Our room was quite small and looked out onto a back corner of the parking area. But it was comfortable and we would return without hesitation.
Positive section of review
Lovely old hotel and the staff were very pleasant. Unfortunately there was a language barrier with some
Negative section of review
For the cost of the room I expected better. Breakfast was an additional charge. Also there were some things that needed attention in the room. A loose lock. Wallpaper peeling up and not all the lamps worked. Reception were pretty clueless on check in. I had 2 rooms booked and they didn't understand and repeatedly told me I was checked in despite me saying but you have only given me keys to one room and showing my reservation clearly with 2 rooms. As time was against it was very frustrating having that language barrier.
Positive section of review
Everything, beautiful rooms, breakfast amazing, all staff we're brilliant, amazing place.
Negative section of review
N/A
Positive section of review
Great staf, always friendly and helpful. Lovely breakfast and coffee shop on the premises
Negative section of review
Just no car parking on site but isn’t to much of a problem
Positive section of review
The room assigned to me was a double room. It was large enough for movement and storage.
Negative section of review
Having seen that this hotel was recently criticised on local newspapers, I decide to share my experience as well. The staff was very unhelpful. I wasn't able to access my assigned room – one floor below the reception – as there was a problem with its card-operated door lock. It took me half an hour moving up and down with my luggage repeatedly to address the issue. The female receptionist refused to come down with me to check but unreasonably claimed that "the card must work" on the basis of it being shown on their system as "activated". They appeared to have never thought that it could be due to technical fault of an individual door lock. It is not rocket science. Their card-operated door locks are a very tricky type – it requires "swift" insertion and removal at a certain angle in order to unlock. I used to live in an apartment with exactly the same type of lock, which was a nightmare. Most hotels you can find in the UK and across Europe don't use such type of lock. It is possible that this hotel is using it for the sake of saving money or simply resistant to changes. The other issues were that the (1) hot water supply in my room was unstable and I wasn't able to shower on the first night of stay (2) bathroom was mouldy (3) Wi-Fi access in the room required a premium for each device to connect, which wasn't mentioned in their advertisement.
Positive section of review
All was good. The food was superb. I will go back.
Negative section of review
Nothing
Positive section of review
City Centre location. Spacious rooms
Negative section of review
Poor Bar area. Poor Shower pressure/outdated bathroom.
Positive section of review
Great location and easy to find.
Negative section of review
I’m not sure how it would be to stay here in Summer as the windows don’t open, and I didn’t see any fans in the cupboard.
Positive section of review
room size location
Negative section of review
nothing
Positive section of review
breakfast was ok.
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