1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent breakfast & dinner. Lovely staff. Situated in a nice village, easy to find & there was parking outside our room
Positive section of review
The size, the view, the hot tub, the privacy, the location.
Negative section of review
The mattress was worn and uncomfortable. No running hot water at bathroom sink for shaving, washing. No condiments and poor stock of kitchen utensils. Only one small and medium sized towel provided and no washing machine or drying rack to wash own towels. Pots & pans dirty and a pair of lacy thongs left in bedroom drawer. Signpost for resort poor - we got lost! Wi-fi very erratic.
Newcastle upon Tyne, United Kingdom
Positive section of review
Good location for sage and quayside that’s about it .
Negative section of review
Room stunk of stale cigarettes & bulb out in bathroom -but no one available to change it . Also asked about getting something to eat after returning from attending a concert , told to use just eat app !!! ( noticed next day a vending machine in the lobby but also in guest directory states - pizzas are served all night at the hotel ) . Room was well overpriced !!
Positive section of review
It was clean had character and location was great
Positive section of review
We had a very big room with excellent facilities
Negative section of review
Views of brick walls and the noise from the seagulls, neither of which was the hotel’s fault.
Positive section of review
I didn’t like anything about this hotel.
Negative section of review
This is by far the worst hotel I have ever stayed in, I stayed with friends and 5 children one being under 1. The hotel on booking.com stated that they was tvs in the rooms. They wasn’t 1 tv in sight. The hotel looked nothing like the photos on booking.com it is false advertisement it was filthy and the staff was rude. They wasn’t any hot water, the kids couldn’t have a shower. My 11 month old couldn’t even have warm bottles due to the kettle being broken. They was no hot water for anyone to have a shower and in the shower room they was dark hairs stuck onto the wall, pure filth. The roof was leaking water into one of our rooms and looked to have been for a while which we didnt notice until this morning when putting the shower on. I have never met ruder house keeping. Said was parking and was no where to park. The was no bar, apparently not licensed to have a bar which is also not stated on booking.com. The staff was no help what so ever just pure arrogant and rude. Wouldn’t recommend for anyone to stay in this hotel especially those with young ones and family. It needs closing down
Positive section of review
Great atmosphere and staff
Negative section of review
It was too hot in the room, turned the heating off but came back on through the night and it was 20 degrees outside
Positive section of review
Easy access to terminals
Negative section of review
The hotel food menu wasn’t great
Positive section of review
everything
Negative section of review
It’s difficult to get into the house if there is no internet. we had neither internet nor the ability to call