1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The accommodation was really nice. Seemed very upmarket to me. It was clean and comfortable with en-suite in the bedrooms. Marshall was friendly and helpful. Honestly couldn’t fault the place.
Positive section of review
Good value, clean and tidy. The food is excellent and the facilities are good for business travellers.
Negative section of review
WiFi is not great.
Newcastle under Lyme, United Kingdom
Positive section of review
Attention to detail. Clean room and very stylish. Very comfy bed. Lively friendly staff.
Negative section of review
Nothing really
Positive section of review
The view was breath taking from the rooms. Staff were very helpful and polite
Negative section of review
The restaurant food was over priced for what it was. The food quality for the price of the food was very disappointing. The swimming pool area needs a refurb, the sauna panels were broken and sharp and the sauna was very dark without any low lights. The bathroom in the rooms could have been cleared a little better.
Positive section of review
Location is great, staff are friendly and helpful. Best beer in the town :-)
Negative section of review
The room had an extra bed in it, don't remember that being listed when we booked it. No hair dryer in the room, the mirror in the bathroom was too far away to do makeup. There is a mirror in the room, but only two working light bulbs - made it a little bit hard to see anything. Very thin duvet on the bed. The batteries in the remote need replacing. The toaster in the breakfast room might need to be looked at too - was ok the first two mornings, although quite squeaky, on the third morning it burnt the bread on one side.
Positive section of review
Great location, fabulous staff. Huge bed, great balcony.
Negative section of review
n/a
Positive section of review
Dinner and breakfast were both excellent
Negative section of review
bus full of european visitors who didn;t know what a queue was for breakfast!!
Positive section of review
Friendly staff and nice food
Positive section of review
Nothing to tell very good
Negative section of review
Non
Positive section of review
Good selection
Negative section of review
Aside from the entrance/bar area, hotel is tired.