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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Special thank you for receptionist Elle. You made our stay more enjoyable than we had expected. All staff were very friendly and welcoming. Our room was big, warm, quiet, clean enough and bed was comfortable. It is old hotel so don’t expect it to be immaculate. Back in the day it had been something out of this world and even today some parts of the hotel made us say wow quite few times. We were staying on half board basis and dinner was ok. Best part of it was main course. Grilled chicken breast was delicious, pork loin was good. Starters need big improvement or changes. Deserts looked good but could have more flavour. Breakfast was very good. Overall we had great time in this hotel and can recommend to anyone staying in Blackpool. Blackpool tower is about 15-20 minutes away on foot. Tram stop is in front of hotel if you don’t want to walk.
Negative section of review
Only thing that could be improved is dinner. It felt like all 3 courses came from 3 different restaurants. Mains were the best part of it. Deserts were just about ok. Starters - I would want my money back.
Positive section of review
It was clean and pretty with a good smell, it was confortable and the zone around the apartment was so cool. A good point is that we could arrive past middle night just taking the keys that were inside the entrance box with code.
Negative section of review
There wasn’t paper in the bathroom and one towel had a stain.
Positive section of review
Good location in the centre of town with adequate parking. Lots of seating for dinner. Large menu and food as you would expect.
Negative section of review
The room, in an annexe, was dated but clean. A very small shower but otherwise adequate all round.
Positive section of review
Had everything we needed in the room. Staff were very polite & helpful.
Negative section of review
Had a dodgy light in the room which we reported as we were leaving & the staff member thanked us for letting her know & said they’d sort it.
Positive section of review
Location is perfect to jump straight on central line from Queensway stop.
Negative section of review
Lifts have been out of service and there are quite lots of steps on corridors, so it may not be easy for someone with walking impairment. Single is quite small (Tokyo size).
Positive section of review
The staff were lovely even when we needed an extra night
Negative section of review
The Electric switches and plugs in our room were very temperamental
Positive section of review
Warm, clean and a short walk from the train station.
Negative section of review
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Positive section of review
Ross at the bar was awesome and knowledgeable
Negative section of review
No slippers or robes in rooms, you now have to upgrade for these. Expensive for what is a basic, although comfortable, room. Some staff rude, some lovely. Mixed bag really.
Positive section of review
Lovely breakfast and super location.
Positive section of review
Nice staff - great location