1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our first time experience at a Surya Hotel, was lovely, the second visit was horrible. Claire is a delight, she ensured a wonderful stay throughout our initial four days at the hotel. Ryan is lovely too as well as Ashley and another young slim gentleman I cannot remember the name of. A very lovely lady also serving at the bar, very helpful and happy to help. Second visit in May was unpleasant throughout.
Negative section of review
We have stayed at this hotel twice, April 2024 (four days) and May 2024 (five days). Our visit in April, was lovely, we looked forward to returning. Our experience in May was awful and distressing, we will never book with Surya hotels again. Surya hotels is only willing to provide customer service at a cost. We had horrible experiences at the Dragonfly Hotel within just eighteen hours and requested a transfer of our stay due to the horrible experiences at Dragonfly Hotel. Had to pay an additional £59.40 for the transfer to The Dukes Head Hotel. Dinner plates are no longer provided for guests to borrow at The Dukes Head Hotel. I had sprained my ankle, I was in pain, my mother and I were exhausted due to the distressing three days at Dragonfly Hotel. Once we transferred our stay to The Dukes Head hotel we prepared for a quiet dinner in the bedroom despite it being a Friday night, we wanted to go out and enjoy ourselves but could not due to how drained we had become due to a horrible stay. Dinner was bought from outside but The Dukes Head no longer allows guests to borrow dinner plates. We were drained, I was in pain, despite having paid for dinner to eat in our room, we had to go out to purchase dinner again at a restaurant which cost £4?.00. We had also paid £59.40 for the transfer of the room. After check out, Surya have contacted me asking for more money! When I told Charlotte at 18:40pm that I will be as quick as I can to collect my luggage from Dragonfly, she told me their is not any rush. James says I should have transferred to the room before midday if I wanted to avoid another additional charge of £67.50! There are at least nine horrible experiences within 24hours, not enough space to share them all. I was not able to share all the horrible experiences at Dragonfly Hotel due to this too. After I have queried the charges for the room transfer, Surya state "they cannot do anything as I had booked via booking.com".
Positive section of review
The bed was really comfortable and the jacuzzi bath was a lovely added touch really enjoyed the stay and would recommend and will be back
Positive section of review
Very pleasant period house and friendly efficient owner. The owner went beyond the call looking for something I had mislaid. Very kind!
Negative section of review
No breakfast, but we did know that before we booked. So no compaint just comment that it would have been welcome.
Positive section of review
Staff were always helpful and friendly. Location is beautiful and the house and room were excellent.
Negative section of review
Unfortunately, I was unwell and spent most of the visit in the room. On the last night I phoned reception and asked for some more toilet rolls, these never arrived, but luckily I didn't need them.
Positive section of review
Breakfast was excellent, this hotel could charge more its excellent value. Brilliant hosts.
Negative section of review
Slight problem with noise at night but not a deterrent
Positive section of review
Location of the hotel for central Harrogate is perfect. Breakfast was very good.
Positive section of review
Stylish hotel in a great location. Very friendly and helpful staff
Lytham St Annes, United Kingdom
Positive section of review
Breakfast was superb waitress services with a vas menu
Negative section of review
There was scaffolding outside our window so we did not have a very nice view but we did not spend much time in the room as weather was good fortunately
Newcastle upon Tyne, United Kingdom
Positive section of review
Views of the river and tasty breakfast
Negative section of review
Outdated
Positive section of review
The "staff" was courteous.
Negative section of review
The property was "overbooked" as another person who booked the room for August had been let in by the owner and refused to vacate. I had to start looking for another place to stay around 9:00pm after travelling over 11miles to the property. I was offered mundane options such as a bed on floor in the living room to pass the night, or share the room with the person they had let in. The environment was dirty and rough, and slightly hard to locate, as there are multiple no 78 Hastings street apartments
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