1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Overall really enjoyed our stay. Staff were very friendly and helpful. Breakfast and Dinner were great. Nobody had any negative comments about the quality of the food. As a group of 10 adults at meal time we were all able to sit together and food was served at the same time. Rooms were clean although a little small (this is a 17th century coaching Inn!). Great location in Castleton near to Caverns and Walks.
Saint Helier Jersey, United Kingdom
Positive section of review
The staff were exceptional friendly, helpful and happy. The location was spot on close to centre and quiet. Good size room which was very clean and comfortable.
Negative section of review
Nothing it was all brilliant
Positive section of review
It was a lovely building in a great location. Easy access to the coast path and having an allocated parking space is a definite bonus
Negative section of review
No negatives really- cold tap in the kitchen very slow running but not a big deal.
Positive section of review
I loved the decor down stairs and thought it was a lovely calm setting. It smelt fantastic which is always a nice touch!
Negative section of review
The rooms were very basic the bathroom was very dated also which you wouldn't expect from such a lovely looking entrance/bar area. You should carry the theme through to the rooms.
Positive section of review
Very friendly welcome from the owners, clean and comfortable room and a brilliant breakfast in the morning!
Positive section of review
Meals were good with an adequate choice, service excellent, a great team at Fern hill.
Negative section of review
Could have done with a dedicated EV charging station, the 3 pin plug connection was a lifesaver.
Positive section of review
Had everything we needed and was close to the Euston station even with the road works
Negative section of review
Bathroom needs a little TLC
Positive section of review
The hotel was smart, clean and well presented, however our overall stay was terrible.
Negative section of review
We had two bad nights because the air can didn’t work. We even changed rooms in the middle of the night. External temperatures were around 14 but our rooms, both of them were over 22deg even with the fan setting on high and set at 18deg. There were no opening windows, except on the corridors that were left open. It was not good travelling a long way for a funeral and then not sleeping. We later noted that someone else had commented on the room temperatures. They must know about this as we were offered a fan, but what is the use of moving hot air around in a sealed room and creating more noise.
Positive section of review
Clean, comfortable and great location
Negative section of review
Nothing
Positive section of review
Comfort ground floor room
Negative section of review
A bit far out