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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely hotel. An excellent location right in the town centre so really convenient for tourists and can walk everywhere. Emma at reception went above and beyond to make sure our stay was as good as possible. Lifts went up to all floors which was great with luggage. Rooms looked newly renovated and a high standard.
Negative section of review
I haven’t got any negatives to add.
Positive section of review
The welcome was friendly and the room was beautiful. The staff made you feel at home and ensured completely comfortable. The lady on reception showed us to our room and explained all the facilities. I had the best night's sleep I've had in a long time. I would highly recommend this hotel
Negative section of review
I cannot fault anything at the hotel.
Positive section of review
A lovely room with excellent facilities and a great sea view. A really friendly host who was only too happy to recommend where to go. A great location for exploring the area and only a short walk to the beach, restaurants and pub. A tasty breakfast to set you up for the day. Highly recommended.
Positive section of review
The staff were lovely and couldn't have been more helpful. The hotel is beautiful and I love that it has been kept in the traditional style. Breakfast was pretty good (apart from the sausage). The surroundings are stunning.
Negative section of review
The room desperately needed decorating. The bathroom was tiny—rip out the bath and put in a shower, which would allow the owners to move the sink into the bathroom. The bed was awful—buy a firmer mattress. Also, get locally sourced sausages—game changer!
Positive section of review
Decent hotel in central location in Ullapool. Refurbished reasonably recently common areas and rooms. We didn't eat in the hotel but walked to another restaurant so can't speak for the food. Good breakfast.
Negative section of review
Our room was at the end of a corridor, so took about 2 minutes to get hot water out of the tap. Bed was comfortable but pillows were very hard.
Positive section of review
The property was well maintained. We appreciated the free on street parking. It was nicely decorated inside. The bathroom in particular was lovely.
Negative section of review
When we arrived there were two toilet rolls provided, however they were both half used. On the first morning of our stay I received the usual message ‘anything we can do to make you more comfortable etc’. So I politely asked if there was anymore toilet roll hidden anywhere - I was met with a very rude reply, suggesting that I was looking for an argument and also suggesting that I was lying about how much toilet roll was provided. The host suggested ‘it was more than enough’ for our stay, what he didn’t know is that one of our party has a chronic illness which in fact means she uses the toilet more (she usually brings a spare but on this occasion forgot). I really wasn’t happy with how I was spoken to, as a paying guest I should have been met with the same level of politeness I gave to him. The level of cleanliness was 9/10. There were no tea towels provided.
Positive section of review
Close to Buckingham Palace and the theatres. Possible to walk everywhere from there. Easy access to Victoria underground and main line rail.
Negative section of review
Rooms very small
Positive section of review
Cheerful staff, conveniently located, EV charger nearby. I was offered a reduction for my poor check-in experience.
Negative section of review
Check in took 1 hour and 30 minutes with 5 different rooms being tried to find one where the heating was working! Rooms looking worn and past their best (but clean).
Positive section of review
Location was perfect..We were on a stag so it was ideal. Right beside concert Square!
Negative section of review
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Positive section of review
The hotel had that extra luxurious edge
Negative section of review
Couldn't find faut