1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My friend and I were very happy with our accommodation, and the staff were friendly, attentive and extremely helpful. Our apartment had a Castle view, as we’d booked, and made our stay feel extra special. We noticed that the kettle in our apartment had been damaged by a previous guest, so we reported this without further delay. A member of staff at Reception replaced the kettle and was very apologetic. The location of the property was spot on and we could not have been happier. Thank you!
Negative section of review
My only quibble would have been that electrical appliances should ideally be inspected following each guest checking out to ensure they are safe and in good working order for the next guest. Aside from this, our stay was excellent!
Royal Tunbridge Wells, United Kingdom
Positive section of review
Wow......! Is an understatement. We booked for mini honeymoon stay got given a beautiful room . Staff all amazing can't thank then all enough. This was our second time staying and was even better then our first! Thank you everyone
Negative section of review
Nothing not to like!
Positive section of review
Wonderful spacious apartment with minibar and microwave bathroom. Great experience, I liked everything there I will definitely be back
Positive section of review
Everywhere was very clean, the room was cosy, the facilities were outstanding and the staff went above and beyond
Negative section of review
The location was very good although there wasn’t any option to really venture out for drinks etc
Positive section of review
Staff member Moses - a top man, do anything to help you at anytime. The bed was extremely comfy.
Negative section of review
Noisy neighbours.
Positive section of review
Well set-up room, good value breakfast, quiet location. Honest value for money.
Negative section of review
less dull colour in the rooms
Positive section of review
The host was helpful with his directions and the venue has parking.
Negative section of review
Breakfast.
Positive section of review
Felt like home, clean comfortable and close to the centre.
Negative section of review
Nothing
Positive section of review
Convenience to location - excellent breakfast
Negative section of review
No parking and had to Keep Moving the car. Property a little “tired” but very clean so all ok.
Positive section of review
The location was good,
Negative section of review
The wi-fi in our room did not work properly, this caused us a great deal of stress and made our stay at the hotel a very unhappy experience.