1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
There really is nothing to dislike. From the initial communication to check out Karen has service down to T. The apartment is spotlessly clean and has everything you could need. Brilliant location for all the top sites in London. My new go to.
Negative section of review
No complaints
Richmond upon Thames, United Kingdom
Positive section of review
Good location, close to station and centre of Richmond. Liked the bathroom toiletries and the Nespresso machine in the room. Parking could be booked in advance. Nice public rooms.
Negative section of review
Room was small. Parking spaces were also very tight.
Positive section of review
The location is very good because it is close to the Victoria Station and tourist places
Negative section of review
The staff was completely not friendly, sometimes not kind and polite, the bedrooms were very small and are not prepared for 1 double bedroom + 1 single bedroom. There is no space in the room to open the luggage. For 1 night is ok, but for more than 1 night it will be terrible. They need to improve the service in the reception.
Positive section of review
central location close to lime Street station,many bar's and restaurants nearby.
Negative section of review
Dirty and smelly room/ tired decor, bottom of door showing kick marks on outside,cracked/ holed tiles in bathroom and sink enamel chipped off,handles missing from bath. wet carpet by one side of bed,not enough room to get out of bed on other side,had to climb to bottom to get on/off bed.we complained and moved to another room in a slightly better condition but not worth £195 a night still. Uncomfortable bed and one pillow each. This once prestigious hotel is urgently in need of a major refurbishment.even repairs done are of a poor quality. The additional cost breakfast was poor ,very little choice if you don't want a greasy English breakfast.( I love a full English,but theirs didn't taste good at all,) A large ,uncovered( unhygienic )bowl of unknown- flavoured white sloppy yogurt ,which you had to dollop out into a bowl, or "value" cornflakes and cheap bread,or rock hard mini doughnuts was the alternative. hot water machine for tea constantly messaging 'filter out of date and replacement required'. Dissapointed/ unhappy overall for cost. Avoid and stay at a Premier inn or Travelodge, similar prices but cleaner, comfortable and better breakfast. Talking to locals later they said it had declined in standard over the years.
Positive section of review
It was amazingly clean and welcoming My little family had a wonderful time away
Negative section of review
Nothing
Positive section of review
Location is very good in Mayfair walking distance to many places
Negative section of review
Hotel needs some renovation. Afternoon tea disappointing
Positive section of review
Clean, off main road, quiet, accessible
Negative section of review
My husband would have liked a bigger bed.
Positive section of review
The location was ideal for our dog.
Negative section of review
Bedroom was clean, but was run down, as was the property which really needs updating.
Positive section of review
Room was good value for money
Negative section of review
Poor signage once got to Hilton, not clear how to access Ibis Thoroughfair to lift very crowded and impassable on arrival and departure Dried blood on sheets No bedside tables
Positive section of review
Location & comfort.
Negative section of review
n/a
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