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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel itself was absolutely gorgeous, the lobby was magnificent, the design really is awe-inspiring. The staff were so helpful, friendly and very polite. The breakfast was delicious especially the sausages. The room was very spacious for us and had everything we needed. We were very satisfied with the service we received, will definitely be staying here again when we are in Cardiff!!
Negative section of review
There was no remote for the TV, also other guests were slamming the stairway/hallway door outside our room, we couldn't get much sleep because of this, we took care to be as courteous as possible.
Positive section of review
Great location. Amazing service from very polite staff, lovely food, lovely room and very clean. High quality bed linen, towels, toiletries. Cookies were also amazing and a lovely touch!
Negative section of review
Air con in room was not very effective. Room was too warm. Our room was opposite the staff service room and we were woken up at 7am by them talking very very loudly outside the room ☹️ Cheap toilet paper.
Positive section of review
Hotel location was perfect for our visit to Buckingham Palace. All the staff were great from check in to housekeeping. Great breakfast too!
Positive section of review
Good location, a bar and restaurant when we came in from travel. Putting bikes around the back was good.
Negative section of review
It is pretty rickety. In a way exactly what we were looking for
Positive section of review
The club lounge was great! The breakfast was great! The staff were friendly and attentive.
Negative section of review
Surrounded by nightclubs, booming music till 3am all 3 nights of our stay. Sun-Wednesday. Very hard to get to sleep. I came away to escape the teenagers at home …. One’s a DJ and ones in a rock band, so that was incredibly annoying! The pillows were feather and very hard and uncomfortable! The duvet was the loudest crunchiest sounding duvet I have ever come across, to the point that simply turning over in bed would wake me up because i woke up in a panic thinking i had fallen asleep with a multi pack of crisps in bed with me. Lift for the car park was out of order, so had 8 flights of stairs to climb with my suitcase. I didn’t come away to do exercise, I came away to be lazy and greedy so my first experience of the hotel nearly killed me. No direct access to the spa from the hotel rooms, so ended up on my first day unbeknownst to me, coming out of the lift in my dressing gown and swimwear to an entire lobby full of businessmen in meetings, had to do a walk of shame, It was very embarrassing! If you are taller than 5ft 8inches then please don’t expect to be able to get a shower or walk around without banging your head on everything. Very low ceilings and doorways. I could fit so I wasn’t that fussed by my partner has checked out today with what feels like a fractured skull. (He’ll live) We came home one evening at 10.30pm drunk and ravenous, and went to try and get some food from the bar/ restaurant. We were told the kitchen had just closed but we would be able to order food to the room at 11pm. We were told there were pizzas, burgers, chips ect so we went to the room, salivating and excited…. We waited, called down to reception and the only food available was cold sandwiches and nothing else. Ended up having to go out and find a takeaway. Very inconvenient when we were specifically told at the bar, surely the bar could go told us there would be no food available and we could have gone and found a takeaway a lot sooner! Sky in the room ….
Positive section of review
Proximity to transport, Facilities Location Walking distance to major attractions.
Negative section of review
Attitude of some staff in the Restaurant/Breakfast areas.
Positive section of review
Nearby railway station Nearby city centre Very friendly host Breakfast well done
Negative section of review
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Positive section of review
Beautiful pod set in fantastic surroundings
Negative section of review
There wasn’t anything
Positive section of review
To be honest there is not a lot I liked.
Negative section of review
Misleading description. It clearly says there is WiFi when there isn’t. It does explain that as you walk out of your room you are literally in a kitchen. The bedroom next door is another room being rented out. It’s very claustrophobic with little private space to relax.
Positive section of review
Great wee flat and great location
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