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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent friendly staff. We arrived in a thunderstorm having walked from The Dart train. We were drenched! The staff brought us extra towels to help dry off. Excellent service at the bar & in the restaurant. Food was basic fayre, but freshly cooked & delicious. 100,%r recommend.
Positive section of review
I had extremely low expectations based on other reviews. But, it was completely fine for one night. I was given a double-room with plenty of space. Location near the park and shops is nice. Reasonable value for money. The early check-in time from 13:00 was nice.
Negative section of review
Room could have been a little cleaner. If there's a football game being shown in the pub downstairs, and your room is on the first floor, then it can be quite loud.
Positive section of review
Very convenient getting to/from airport using the pods. A gentler start to the holiday. Cheaper breakfast when prebooked at reception. Comfortable room.
Negative section of review
On check in requested the prebooked breakfast, paid upfront. Requested receipt and told I'd receive it at checkout. Arriving for breakfast we were told that breakfast hadn't been prebooked. Returned to reception and requested we be allowed the discount. If we'd been given the receipt we would have noted the error and not had to trek back down to the reception area.
Positive section of review
Gorgeous little apartment in the heart of Hay on Wye. Smooth check-in with detailed instructions. Would not hesitate to stay here again.
Negative section of review
Everything was perfect, apartment is character filled and there was everything you could need including a deep bath and a fireplace.
Positive section of review
Staff friendly enough .good location.
Negative section of review
Not very clean no room service nobody came in to change towels for 3 days or bed sheets.Room needs a general upgrade.
Positive section of review
friendly n helpfull staff .excellant
Positive section of review
The bed was comfy
Negative section of review
Hotel dated, room facilities poor. Staff untrained and unhelpful in bar and restaurant
Positive section of review
Up to date
Negative section of review
Didn’t like the gray bedding there was marks on the cover and hole in fitted sheet not wot I was expecting for the price thankfully I took my own
Positive section of review
Breakfast
Positive section of review
Clean
Negative section of review
Food wasn’t great. Not enough tea and coffee , milk in room. Stuffy, room. Didn’t find staff helpful.