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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly yet professional welcome - shown to the room and a few things explained (what a novelty these days). Beautifully styled hotel, comfortable bed (basic requirement) and well-appointed bathroom. The breakfast was lovely, very high standard of items from the continental and cooked-to-order menu. All the staff were delightful but especially the two young ladies in the breakfast room and at the bar. The extra effort, training and attention to detail shine through.
Negative section of review
The shower was quite complicated to use but eventually got it how I wanted it!
Positive section of review
It’s in an excellent location, and the rooms were a lot more spacious than I expected! Raj and Celine were so helpful and friendly at reception - really made us feel welcome!
Positive section of review
Never had breakfast said £18 per person online. Well over priced dearest breakfast I've ever saw with hotel.so went to other hotel close by half the price.
Negative section of review
Breakfast price!
Positive section of review
Brilliant place to stay a little out of the way but this suited us The staff were lovely & helpful the rooms were big and clean and comfy
Negative section of review
The rooms are very warm we didn't know there was a fan in the wardrobe 😳
Positive section of review
Great location, perfect for a large group. Tube station just down the road, very nice area of london too. Thanks!
Positive section of review
Customer service at this hotel is absolutely brilliant making an OK hotel much much better !!!
Negative section of review
The noisy guests !!!
Positive section of review
the room is very affordable and comfortable, staff are really kind! good location!
Negative section of review
paying for extras such as a kettle for the room
Positive section of review
The location is good. The hot tub is very good. The place is not big but enough.
Negative section of review
Dust was coming out of the sofa, so they need a more thorough cleaning. I can say the same for the carpets.
Positive section of review
Very good food.
Negative section of review
Very good food spoiled by loud music in dining room.
Positive section of review
location only
Negative section of review
The room was small and on a slant. the wardrobes were levelled up with pieces of cardboard. the bedside drawers were levelled up with aged newspaper. the bedroom door would not close, as you left the room. you had to pull it shut yourself. the shower had very little power, and you couldn`t really shower in the flow of water. the tap water, was luke warm, even if you run the cold tap. not value for money