1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great as we had an early morning g flight and we’re connecting from another country. It was located right next to EasyJet twilight bag drop which made everything easier in the morning.
Negative section of review
We ate dinner in the restaurant as there was little else open near us. The food was really poor and wine menu awful. The breakfast was decent even for an early departure.
Positive section of review
Great location, room was great - had a family room which was actually 2 rooms 😊 Was very close to tube and next to Royal Central Drama school where my daughter had an audition.
Negative section of review
Could do with better plugs near the bed. USB ports would have been useful.
Positive section of review
Our room was beautifully decorated. The outside area was well-maintained with plenty of seating. The breakfast room was comfortable and cosy.
Negative section of review
The parking was tight at the back, but Neil and Tyrone communicated really clearly re where we could park.
Positive section of review
Spacious, well presented, clean, warm, great facilities, close to pubs and restaurants and a short walk to the Barbican. Free parking too.
Negative section of review
Nothing
Positive section of review
Pool, spa and sauna was great. It was my daughters birthday and left a card and little spa gift in her room which was lovely
Negative section of review
Staff in the restaurant on Sunday night were rude, they looked as though they hated the job. Not one smile and looked as if they were arguing. Spa day lunch was horrendous, we got told it was tomato soup, Caesar salad wrap, and Eton mess instead my daughter got Caesar salad and a fruit salad.
Newcastle upon Tyne, United Kingdom
Positive section of review
Dirty place, dirty street. When I woke up, It was raining INSIDE the room.
Positive section of review
It's close to the airport, literally nothing more to say about it.
Negative section of review
The rooms are tiny and generally felt like a prison cell - even the grey and blue interior decoration made it feel like a prison. The breakfast was very very basic. All in all, it should be half the price or less.
Positive section of review
Good variety for breakfast. Staff very nice. Location good.
Positive section of review
Great service. Good price. Good food.
Negative section of review
Bathroom refurb a good idea.
Positive section of review
Nothing.
Negative section of review
Nothing was fine here. The message from the host on how to enter was 1 hour after check-in although I already texted a few days prior stay. Far too late! We had booked for 2 persons, but there was only one set of towels. The room and the bathrooms were not clean. Still old water in the kettle. Mold, dust and dirt in the lower bathroom, dirt in the upper one. The sink collected the water, it did not drain out. The room smelled damp.