1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything about our stay to celebrate a milestone birthday was wonderful! The hotel and grounds are beautiful, breakfast was delicious and plentiful with a wide choice of options. Staff are friendly and professional and a special thank you to Dave, the Head Gardener, who took time out to chat to us about the garden, the ancient hill fort and the best views across the Thames.
Positive section of review
Large room, very clean and nice, quiet room. Bed was comfortable and the bathroom was excellent. Located on the 2nd floor near the lift but the lift didnt keep us awake now.
Negative section of review
The breakfast was poor, took ages to come and was not warm and was not good quality, definitely not worth the cost.
Positive section of review
location is fantastic. the rooms are well equipped. all amenities are well thought. staff extremely friendly. room are newly refurbished and in excellent condition.
Positive section of review
It was a lovely place to stay and the gorgeous smell of bakery in the morning is very compelling for eating at breakfast time!
Negative section of review
It had no parking but that is expected of the town and it wasn’t far at all to walk to the hotel from our car park
Newcastle upon Tyne, United Kingdom
Positive section of review
Great beds, lovely decor - traditional with an artsy twist. Quiet and cosy. Handy for city centre. Will be back
Negative section of review
Nothing. Cant fault it.
Positive section of review
Location, very comfy bed, breakfast. All staff with the exception of 1 were very nice
Negative section of review
On day of checkout we were able to leave our bags at hotel which was great as we had a late flight. We headed shopping for the day. On return we found a quiet seated space in a public area of hotel and sat down to arrange our shopping into our suitcases. Twice a female security guard approached us advising that they were watching us on the cameras. This was a family trip with my 3 daughters and I -hardly a threatening group! When we were leaving-approximately 30 minutes later, she stood at top of stairs and said ‘finally’. She was ignorant, disrespectful and in consideration that I had spent over €1000 in the hotel over the corse of the weekend it has left a very bad taste in my mouth and was embarrassing for my daughters. Up to this interaction we would have easily recommended the hotel.
Positive section of review
Third stay here. It’s well positioned, equipped and a lovely, comfortable house.
Positive section of review
Secure parking, good location and great communication.
Positive section of review
Nothing, the hotel is very tired, scruffy and cold.
Negative section of review
The room was cold and the sheets were damp. The bed was uncomfortable and didn't provide a restful sleep at all. Upon arrival, was advised that the restaurant was shut, directed to takeaways however not allowed to eat in the room.
Positive section of review
Central location
Negative section of review
No aircon