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2
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hostess was lovely, very warm and helpful personality very informative. WiFi worked well along with household gadgets and utensils which were of a high standard. Bed was very comfortable and apartment roomy for 2 people. Shower was good and t v remotes worked well.convenient for beautiful walks across fields into Grassington (approx 25 min walk) and 20 minutes by bus to Skipton full of good shops and castle with lovely walk close by. Good secure parking with nice outside sitting areas ,
Negative section of review
Nothing comes to mind really what's not to like ?
Positive section of review
Nice flat, fairly new, seems to be a social housing, nice balcony, lift for luggages. Flat is well decorated & clean, bed is large for 2 regular people. Access is bit far from the Angel Metro station but the bus drops you nearby. No security issue at night. Scafoldings in front of the building which prevent seeing outside, but the balcony is accessible & clean.
Negative section of review
Unacceptable : I did not manage to get into the flat as the keys were missing the fob to access the building. The emergency codes provided in the message did not work. The flatowner did not answer to my numerous messages, both by phone & mail. The shopowner delivering the keys directed me to the support of the keys delivery system : 2x15min waiting on the phone and no answer. Finally she helped me and we got the support on. Thanks to the cleaner who was there, I finally accessed the flat and got a working pair of keys. This system for delivering the keys is not working properly.
Positive section of review
The apartment was in a great location being a 5 minute walk to the strip of shops, restaurants and public transport making it very convenient. Upon checking in there were a few goodies as a welcome gift, including milk. Always appreciated. Communication with Sophie (property manager) was prompt via WhatsApp and also appreciated especially over a long weekend.
Negative section of review
We have not stayed in a basement apartment before and due to the heavy footsteps from the tenant in the apartment above during the day and night, we probably won't again. If stairs are an issue for you (not us) going down the stairs to the basement apartment may be a problem. TV did not work but Sophie promptly organised a technician to fix the issue but unfortunately he could not fix the streaming service which also was not working. Another technician came in the afternoon of that same day to fix that issue. For our inconvenience we received some more goodies. There is a booklet explaining how items in the apartment function/ how to operate appliances but in some instances not clear or correct. This has been pointed out to Sophie who was going to update this document for future tenants.
Positive section of review
The landlord was very welcoming and took time to make us feel at home. Filled us in on the local history and suggested places to visit. The village and surrounding areas were beautiful. Room and bathroom were very good. Evening meals were delicious.
Negative section of review
Breakfast was good but an option rather than full English would have been nice. Toast and coffee were not hot. Not a big problem but.. entrance to the premises via the carpark takes you past the bins, which is not lovely. Entrance to the rooms (foot of the stairs) has some rubbish including a full ashtray.
Positive section of review
Apartment was gorgeous nice welcome help full close to beach and shopping had a brilliant time will be booking up again 😀 0
Positive section of review
Nice hotel, clean, rooms are large, bed is comfortable and large. Reception desk very polite and available 244/7.
Negative section of review
No breakfast served. Reception desk women wear islamic veil which I feel offended by, I would prefer a neutral personel.
Positive section of review
Nice room, and very convenient for the NEC. The breakfast was nice.
Negative section of review
The price! Over £400 for a night. This is a 5 star sort of price and it just isn't a 5 star hotel in all aspects from the services, the quality of the room, the communal areas - none of it reflects the price you pay. The price is bumped up massively when there are events on at the NEC, but at this price I expected a lot more for my money. Cheaper to stay in Birmingham centre in an actual 5 star hotel and travel in by train instead.
Brighton & Hove, United Kingdom
Positive section of review
Given random room upgrade to Grand Suite
Negative section of review
The room needs blackout blinds/curtains. There are locations in the hotel that require some attention and TLC Also regarding the breakfast…happy with buffet but should still have tea & coffee served…long queue for hot drink machine.
Positive section of review
Everything
Negative section of review
Slight difficulty following instruction to access the area of the apartment within the Cube
Positive section of review
Location
Negative section of review
Stairs