1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beds very comfortable, pastries at breakfast, location and all staff pleasant until I complained that they had broken contract law by advertising the facility of a pool, when not only was there no pool at the property, but the use of the pool at the sister hotel Muthu Alexandra was not available due to refurbishment. They acknowledged their advert was erroneous but would not consider any financial compensation.
Negative section of review
The fact that the manager admitted liability for a factually incorrect advertisement of a pool which was not available when I checked in but would not compensate me. Also, our room smelt of bbq sauce when we arrived. This was due to being overlooked by a dirty grey building which had an extractor fan just above and opposite our window, and 11 commercial bins in the alley below. I'd definitely recommend paying the extra for a view of Oban Bay at the front of the hotel which is stunning.
Positive section of review
Excellent hosts went above and beyond our expectations. Room was lovely and clean bed was amazing best night sleep we had in ages. Breakfast again was above and beyond what we expected . Nothing was too much trouble for them . Would definitely stay again .
Negative section of review
Nothing
Positive section of review
Great location for the Utilita Arena, very clean throughout the hotel and the staff were so friendly. Breakfast was lovely
Positive section of review
Excellent location for the purpose of our visit. Good breakfast and satisfied with the cleanliness overall.
Negative section of review
We think the mattresses were in need of replacing. That we had to pay a premium for the room on account of the event.
Positive section of review
Free parking for vehicle. Close proximity to the Railway station where Jacobite steam train is located.
Negative section of review
Our room was different from the one we booked and provided fewer amenities that we paid and expected to have, i.e., NO refrigerator NO walkin shower (shower over a bathtub) Unfortunately, traffic noise outside our window and the noises from other guests in the room above and next to ours made our 2 night stay very 'sleep deprived', which added to our disappointment in this accommodation.
Positive section of review
Modern clean great location
Negative section of review
Our room didn’t have a marina view
Positive section of review
Nice View at the window
Negative section of review
The bed was old and uncomfortable
Positive section of review
Great location
Negative section of review
Ripped net curtain Black mould on bathroom ceiling Dust behind bed and down side of units No mirror except in the bathroom so not ideal when trying to dry your hair or put on make-up
Positive section of review
Location
Negative section of review
No air con
West Bedfont, United Kingdom
Positive section of review
Nothing
Negative section of review
DIRTY Houses , worms inside, hair on floor , place outside is terrible
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