1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, rooms were comfortable, the restaurant in the hotel was very good with a great view from the lounge. Breakfast was excellent and hearty! Staff were friendly and helpful.
Negative section of review
Only the weather 😆
Positive section of review
The room was clean, comfortable and spacious. And the hotel is in a perfect location, right in the city centre, close to everything and only a couple of minutes walk from the AO Arena.
Positive section of review
Lovely Location, Clean and Well Maintained. Lovely View over the Valley. Hosts very friendly and welcoming. Service and care was 2nd to none.
Positive section of review
Good location near both the station and centre. Friendly staff. Able to store our luggage on the day we checked out.
Positive section of review
Great location overlooking the sea. Comfortable room and bed. Good bathroom. Excellent dinner and breakfast.
Negative section of review
Bit tired in places but it is a very, very old building.
Positive section of review
Really convenient and good value. Clean and breakfast was good.
Positive section of review
Bar on site, the dj was good!
Negative section of review
The bathroom had a bad odour of ammonia, when we reported it they went to check and said it smelt like cleaning products! They said to check when we get back and they could move us to another room, when we returned we were not asked about it and it looked like she was off duty, The smell didn’t ease at all
Positive section of review
The staff were lovely.
Negative section of review
My room has soaked carpet - unfortunately took my shoes off 👀and due to the smell of urine / mustiness I did panic (saw a lot of stag do’s etc) the staff did relocate me, and I got a meal voucher but it wasn’t the best experience.
Positive section of review
Location and price
Negative section of review
Shoddy interior, large broken mirror, broken kettle top, lino split in bathroom, tatty repairs and mildew in shower
Positive section of review
Location
Negative section of review
My card didn't work, spent 1/2 hour talking to bank to transfer money, instead of hotel accepting cash, was supposed to have a 405 square ft room, the Oak room was half that size, food very expensive did not very good, did not have an option to book half board , decor quite dated and scruffy, expected better all round for money, I am starting to get dissatisfied a lot with these hotels and booking.com