1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
When we checked in we were given a downstairs room with frosted window. It was dark and not very welcoming. When we returned later in the evening we asked another member of staff if any other rooms were available. We were given an upstairs room. Not only did it have a view of greenery but it was slightly bigger than the first room shown. It was comfortable and quiet and perfect for our one night stay in a location close to family and Richmond Park.
Negative section of review
The first member of staff could have been more helpful and given us the better room seeing it was available. Always good to ask if one isn't happy with whatever's provided.
Positive section of review
The staff were very friendly & polite. We were able to get an early check-in which was very welcome after a long haul flight from Bangkok. Bed was very comfortable, great shower & good size room. Self serve Breakfast was excellent and included in room rate. It was a great choice for our 1 night stop-over.
Negative section of review
Nothing
Positive section of review
Great location the room was very clean and we looked over the Main Street which was great. Loved the historical old building and it was beautifully restored. No lift so you do have to carry suitcases up stairs but staff are on hand to help with that
Negative section of review
Nothing
Positive section of review
Great breakfast and comfortable room. We had a big shower in the bathroom and a sitting room in addition to the bedroom. We had a dog with us so we had plenty of room in the little annex.
Positive section of review
Room and Customer Experience is very good. We love the stay at the hotel. The location is very easy to access and the parking for car is also convenient.
Positive section of review
The location of the property was good. Close to Lime Street Station. There were plenty of bars nearby.
Negative section of review
The property was not clean. Underneath the beds were unpleasant with food, discarded make up, empty bottles as well as just a large build up of dust The television didn't work. I would not describe the property as deluxe. There was a broken picture discarded in the living area The double bed was uncomfortable with a very thin mattress. We were are party of 6, with only 2 full size towels provided.. For the price we paid £1000plus, it was not value for money.
Positive section of review
Everything great hosts, great comfort,great breakfast and really high standards of cleanliness
Negative section of review
Not applicable
Positive section of review
Nice property, tea towels would be a blessing, overall we were very happy with our stay.
Negative section of review
The oven had food remains in it upon arrival- needs a clean!
Positive section of review
Beautiful and very well presented.
Negative section of review
There's nothing to really dislike!
Positive section of review
Not re
Negative section of review
Location