1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
Absolutely loved this hotel!! The location was fantastic, so close to the train station and central to everything, we could walk to wherever we wanted to go. The Spa was fantastic and super relaxing. Really enjoyed our stay and have already recommended it to others. The staff in the restaurant were lovely and the food was delicious too.
Negative section of review
This is just a person thing but the bed was far too hard for myself and my husband but that is not the hotels fault it is just a personal preference. Still have no faults with our stay.
Positive section of review
The reception staff were beyond excelent and they all deserve a bonus and a thankyou and the room was beautiful
Negative section of review
Nothing everything was amazing
Positive section of review
Location was great Staff very helpful Room very clean and comfortable Very good breakfast
Positive section of review
Apartment looks modern in the photos but on closer inspection it’s pretty run down.
Negative section of review
Check in was very confusing despite having a video, as the lock box is very hidden, so that was stressful after a long journey. Bed in the 2nd bedroom was broken so 1 couple needed to sleep on an airbed in the same room as another couple, and the airbed had holes in it. There were 3 airbeds but not labelled which of the 3 didn’t have a hole. Bathroom door didn’t have a latch so wouldn’t close - not ideal when sharing with friends. The host was only responsive when it suited them and was very defensive when we asked for solutions to the issues.
Positive section of review
we have stayed here more than once. we absolutely love this hotel
Positive section of review
Great location, rooms had a nice homely feel to them
Negative section of review
Staff weren’t really about for help, there is a ring door bell available if needed, but I would have felt like a Nuissance using it unless for an emergency
Positive section of review
The size, the location, the facilities…everything
Negative section of review
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Positive section of review
location - very close to Olympia events center
Negative section of review
the bathroom is really tiny; I'm skinny, but it may pose a challenge for other people.
Stow on the Wold, United Kingdom
Positive section of review
Breakfast good, location good
Negative section of review
Safety, stairs, low beams,fittings in bathroom loose, sink broken, smell of sewage drainage from sink poor, room very small.
Positive section of review
The peace and quiet
Negative section of review
The evening menu was sparse, very little to choice from.