1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I loved the history. It’s where rolls Royce was formed as a company in 1904. The reception is organised, no long queues even when it is busy. The bar area is cosy but somewhat small. The rooms are exceptionally clean and the breakfast buffet caters to every style of a Poitier and allergen. The staff were polite and friendly and couldn’t do enough. It is also the best afternoon tea experience I have had.
Negative section of review
Nothing
Positive section of review
The location close to the tube station is a huge advantage. The room was absolutely soundproof. My daughter enjoyed a quiet sleep in the heart of the city. The personalised welcome gifts and card were a sheer delight. They gave a homely touch to our stay. The afternoon tea is a must. I do recommend the lovely pastries and delicious sandwiches.
Negative section of review
Nights were quite cool, so switching off radiators by such a luxurious hotel was a nuisance. We arrived earlier than the check-in time, which I gave notice of, yet the receptionist left us to our own devices. Luckily, the friendly concierge offered us access to the VIP lounge. As for vegetarians, the selection of fresh vegetables and bread spreads for breakfast is very poor.
Positive section of review
Good location, walkable into the centre. Ideal having a free parking space which was secure and off street. Hosts were kind enough to leave some snacks for our arrival and there were coffee pods, tea and coffee. Evreywhere was spotlessly clean and tidy. We would come again.
Negative section of review
Bed a little firm for me and a cooler bedding option would've been helpful
Positive section of review
It was very clean, comfortable and easy to settle into at night when we arrived. Everything we needed was included, except, see lamps comment below..... Breakfast drinks were provided, thank you!
Negative section of review
It was too far to walk at night with heavy suitcases and not knowing the area. Had directions been clearer, we would probably not have had to take a cab, with the additional expense, but the directions to and from the station were not adequate and we felt obliged to take a cab. If this had been explained in more detail, it would have been much improved. Furthermore, there were not enough bedside lamps. There should be one for each bed! Also, additional blankets should be provided.
Positive section of review
Beautiful building, wonderful setting - could see the castle from the room window! Friendly, helpful staff, delicious food, good drink. Breakfast was prompt and good quality. Parking available too!
Negative section of review
The breakfast coffee could have been a bit stronger.
Positive section of review
Rooms are lovely , beds really comfortable and staff lovely we will definitely be going back
Negative section of review
Nothing
Positive section of review
The whole hotel had been renovated in Art-Deco style to a lovely standard.
Negative section of review
We were asked to leave a pre-payment of £100 as they had experienced some vandalism in the past. We were not too pleased with this.
Positive section of review
Restaurant, bed and hotel were great
Positive section of review
Very convenient and quiet location.
Negative section of review
Very small room.
Positive section of review
Fab beds and pillows, warm and cosy
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