1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My husband booked a room at the Star Hotel for our trip to London. We travelled to celebrate my birthday. Star Hotel is close to the Hammersmith Station, and there are various pubs, shops and places to eat. Hammersmith Station has 4 underground lines: Picadilly, district, circle and Hammersmith and city. Very easy to visit London. Just 10-15 minutes walk tonShepherd's Bush Market. The staff is very respectful and professional. Highlights to Claudinei and Lilian. We highly recommend anyone to book a room at the Star Hotel.
Negative section of review
We liked everything. We just wished the room had a frigobar.
Positive section of review
The room and en-suite was very clean. We had a nice view of the River Wye. The breakfast was freshly cooked to order, good ingredients and delicious. Dinner was very good, staff friendly and attentive, relaxed atmosphere. Plenty of seating in the grounds of the Hope and Anchor overlooking the river, outside bar serving drinks, ice-cream and snacks. Good walks from the pub.
Negative section of review
The mattress springs were clunky and uncomfortable - could do with a new mattress! Quite a few stairs up and down to the room. The room and en-suite were on the small side.
Positive section of review
It was in a great location, easy to find. Staff were very welcoming had lots of information sent before our arrival with instructions. Room was clean and modern furnished with tea, coffee supplied.
Negative section of review
It was a hot night and no window to open or air conditioning. Big light or no light as no lamp.
Positive section of review
Lovely decor House and garden are bigger in person than they look in the photos Nice quiet area 2 parking spaces close to the front door, great for unloading luggage
Negative section of review
No tea towels in the kitchen Couldn’t find any fans and it was a very hot weekend so would have been great to have these as bedrooms got hot in the night
Positive section of review
Lovely staff - very helpful and recommended places for us to go. Nice pub below. Room looked really nice and bed was very comfortable.
Positive section of review
There was one staff member that was extremely helpful on the third day of my stay.
Negative section of review
The room was extremely cold, there was a damp smell in the room. I asked to change rooms and they were able to but it was no different and receptionist on Sunday was not very bothered about calling back about room change. She was quite rude and didn’t seem to be happy she was working on a Sunday.
Positive section of review
Location great for a night out in Birmingham.
Negative section of review
Breakfast was pretty disappointing, very basic and not worth pre paying for.
Positive section of review
Location was perfect for us.
Negative section of review
Bed not firm enough. Metal lever was sticking out of side of bed , and I hurt my ankle twice as it was covered by the undersheet Lighting in bathroom was awful!
Positive section of review
Location was fine.
Negative section of review
No hot water or shower mat so we couldn't have a shower or have a proper wash. Twin beds too close. Took a while to figure out how to switch the bathroom light on. Not enough shelves to put things on. Had to use the windowsill for my toiletry bag etc. Couldn't find out what time we had to check-out. No chef so they don't serve breakfast or any meal
Positive section of review
Great
Negative section of review
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