1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location Apartment ok but tired - could be great with investment Managing agents of complex extremely poor. I would hope and pray nothing goes wrong as you are literally on your own. No support for faulty lock would have meant either stopping in room for 5 days or paying to sort it out yourself. Goodness knows what would have happened with an electrical fault !! Said they would call back and didn’t. So poor
Positive section of review
Friendly staff checked us in and explained all details of our stay including check-out times, breakfast, etc. The bar staff, despite being busy, were friendly and polite at all times. The location to Villa Park is fantastic, just a few minutes from the stadium itself. It’s also just a short walk from Aston station so very convenient all in.
Negative section of review
We had the worst night’s sleep ever in a hotel due to the building site next to the property. The road maintenance workers could be heard drilling and hammering from around 2am all through the night. As a result, neither of us slept and were in no fit state to do all the things we wanted to do the following day so it totally ruined our weekend away.
Positive section of review
Ideally located for the beginning of the coast to coast walk. Staff very informative and friendly.
Negative section of review
Packed lunch prices could be a little cheaper. We ended up getting sandwiches from the beach cafe more reasonable.
Positive section of review
Pros: Really nice, comfortable pods, Good shared kitchen area Nice patio area.
Negative section of review
Cons: The email instructions on how to check in/get into our pod were sent a day late (after we'd already left! Thankfully, we got there just in time to find an actual person to help ((who was lovely)). We purchased the logs and kindling prior to arriving and started our hot tub when we got there as per the instructions. The amount of logs we got for £25 was a rip off but we tried and waited 3.5 hours. By that point, the water was only just luke warm (if that) so I called the number and the only option was to buy more even though the they had said that the original amount of logs was enough and should only take 2 hours. It was clear from that conversation that the owner only cares about money and not about making the stay enjoyable. The other 2 pods near us also had troubles and one if them had purchased numerous logs for their multi night stay and never got it hot enough to go in. I had booked using a lot of my wallet from booking.com genius, in my opinion, if we had paid full price, we would have been severely disappointed. At the price they charge, the correct amount of logs should be provided in the cost and they should start the fhot tub for if you are intending to use - they would already know they as they call in advance to sell the logs to you. Exteas also include pizza dough for a pizza oven that looks like it has just been left there and would also require you to purchase even more kindling to get it going. Customer service was shocking. The place has so much potential but once the owner has your money, they just don't care. There was no area for recycling.
Positive section of review
Great location and easy access with parking next door
Negative section of review
The lighting in the room could be better over the desk
Positive section of review
Lovely property, well maintained and easy access,
Negative section of review
Parking was a bit of a nightmare given how many car we had between us. Also the barstools in the kitchen could do with replacing with newer ones
Positive section of review
Had a very nice stay
Negative section of review
N/A
Stratford-upon-Avon, United Kingdom
Positive section of review
Breakfast was good
Positive section of review
Bed was comfy
Negative section of review
Basement, dark and looked like in middle of refurbishment, which I wasn’t aware of. Room felt unclean. Had dirt on curtains, wallpaper was peeling and the kettle didn’t work. The WiFi internet barely worked in the evening, and in the morning no signal. Builders next door started work around 7.30am so noise too in the morning.
Positive section of review
Free parking.
Negative section of review
Restaurant staff very poor, badly trained. Rooms need attention. Noisy visitors to health club located by main bar!!
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