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2
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Positive section of review
The hotel room and dining facilities were wonderful. The hotel staff were very courteous and friendly.
Negative section of review
Only criticism we had was the expense of the Executive room.
Positive section of review
Lovely gardens to roam around and use of the pool make it a relaxing environment. Great food too.
Positive section of review
Location was great, staff on reception were very help full and friendly
Negative section of review
the floor has seen a lot of traffic could do with a good sanding and recoating, the bath room needs some attention , cracked surround at the hand basin , sink stopper not opening correctly. all from wear and tear
Positive section of review
Great breakfast, lovely room as usual. Will return.
Negative section of review
Nothing
Positive section of review
Convenient, clean and great for a stopover
Negative section of review
Bar staff slow and unfriendly. Customer service zero. Even to the fact they didn’t supply serviette’s with chicken wing. Non offered, non given. Stood at an empty bar for 2/3 minutes when an employee walked by and said they will be back in a few minutes???? What!!!!!!
Positive section of review
Loved the views ans scenery
Negative section of review
Didn't like the bed as it had two mattresses one on top of other and we kept rolling in the middle, Also the rule on the hot tub is restrictive to 10am until 10pm and we wasn't allowed to check in until 4pm, so with being there for one night we didn't get to enjoy it as much as we'd of liked.
Positive section of review
Location Good breakfast
Negative section of review
Smallest room ever with even smaller bathroom - hard to even turn around !Awful shower that literally just dribbled out Bar & restaurant closed both evenings
Positive section of review
Very nice and clean
Negative section of review
Nothing
Positive section of review
Location was great
Negative section of review
VERY POOR ALL ROUND Reception had fresh water facilities unfortunately, All drinking glasses were used and dirty. About 50 of them scattered all over the table. Given wrong room. A double instead of a twin although we had booked a twin and it was on my booking confirmation. The receptionist repeatedly blamed me for the error until I showed her the details. Very rude. Eventually we were given a new room. No bath towels. Had to ask staff 4 times before we had some. Had no towels for a shower first night. Had to ask again in morning so I could take a shower Twin beds on top of each other. No gap between beds. Room too small for a twin. Breakfast was £16 each. Very little choice. Had to wait 25 mins for bacon which was too greasy. Coffee machine covered me in boiling steam and froth. Everyone jumped back in horror. Bad accident waiting to happen. Spa facilities were incredibly dirty. Refused to use the shower facilities. . The shower heads were covered in a brown slime. Disgusting. Some kind of railed off pit by the side of hot tub. Was black with dirt and had some kind of fungus/ mould growing from it. We only spent 10 mins in pool area. Another couple commented that they were afraid they would catch something horrid and also left after a few minutes. Some areas were clean others were fthy. Went to restaurant to order a meal. Was told that I could only order cold food. No hot food available, even though the menus said that they did both hot and cold food Only one lift was working. You could not take the stairs as the ground floor was not accessible. Everytime we got into lift. We had to squeeze in with contractors taking ladders and pots of paint up to other floors. Or cleaning staff taking piles of dirty laundry everywhere. Just not good enough.
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