1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location in the pretty town of Corbridge is ideal for lovely walks and a great base for sightseeing in the area. We did the riverside walk which our dog loved and took the train to Hexham. Pubs, restaurants and coffee shops are aplenty and the town centre has beautiful boutique shops. Ideal for a lovely few days away with our friends.
Negative section of review
Unfortunately when we arrived on Sunday 17th March, he accommodation had not been serviced after the previous occupants. Prior to arrival we had to pay £25 in order to receive the key code. We found this completely unacceptable given we had paid in full before arrival. We let ourselves in to find dirty bathrooms and unmade beds. We were booked into a local pub for dinner so we went there and kept calling host and stay. We made numerous calls to host and stay from 4pm until 9pm. The operator kept telling us she would call us back with an update. Not once did she return our call. By 9.30 we decided to try to book into a local hotel. We walked back to the cottage and received a call from the owner Emily, who kindly came and changed beds/ cleaned bathrooms, vacuumed and made the place comfortable. Emily had only Ben advised if the issue half an hour prior so this was not in any way her fault. The problem lay with Host and stay who ‘thought’ we were not due that day (despite charging us £25 for the key code that day. Emily said she would organise a full refund for us. As yet, despite emails to find out what’s happening, nothing received and today is 13th May. This review is absolutely not directed at the property or to the owner. We will never stay at a host and stay property again .
Positive section of review
Room very comfortable and clean, even being at the back of the hotel. Location convenient for using the underground and staying a Hotel that was different that was used for a brewery in it's former life.
Negative section of review
Nothing.
Positive section of review
Nice spacious van which was ideal for our weekend away.
Negative section of review
Unfortunately the TV didn't work. We contacted the owner who got back to me very quickly but as we were only there for one night this couldn't be rectified. However it wasn't detrimental to our stay.
Bishops Stortford, United Kingdom
Positive section of review
was very friendly would definitely visit again
Negative section of review
was all good thanks
Stratford-upon-Avon, United Kingdom
Positive section of review
Excellent property and very friendly staff.
Negative section of review
Nothing.
Positive section of review
Location, size, cleanliness and facilities
Negative section of review
Couldn’t recommend to families with young children due to narrow stairs. Parking a little confusing as we wanted to leave our car where it was after checking out at 10 but the member of staff I contacted said not possible as she seemed to think our car parking space was allocated to our apartment, which it wasn’t - it is a public space. We eventually worked out the position and all fine.
Positive section of review
Convenient location. Available parking
Negative section of review
No breakfast offered other than other than a wrapped croissant put on a tray outside the door to the room. The small high level window looked onto the wheels of a car.
Positive section of review
Location clean & parking
Negative section of review
Room a little small but served its purpose perfectly
Positive section of review
Competitively priced
Negative section of review
A bit run down and a poor location
Positive section of review
Location.
Negative section of review
Breakfast not hot.
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