1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Checking out One member of staff was super, sadly I didn’t get his name, he was tall blonde white hair mid twenties, said he grew up in sandbanks area, been working within this hotel for three weeks, noticed me wheeling my mum in wheelchair loaded up with bags on her lap along the corridors and immediately offered any help required, all I can say is train him out to be a manager as he has all the professional care skills of a manager, the only member of staff that offered to help us with no prompt required, thank you very much to him
Negative section of review
Fact the receptionist didn’t even say welcome as I was checking in. I was presented with forms to complete and a welcome letter of information, when I asked what time breakfast was the reply was it is all written on the welcome paper information ( read yourself response then! ) When I asked the easier route to take my mother in a wheelchair to our room due to endless corridors the reply was I am unable to change the hotel layout ( I wasn’t asking for change in lay out just helpful direction, self service I work it out for yourself then attitude! ) On arrival to our room stepping out into our patio area on the steps there was bagged dog poo and used coffee cup from previous guest and a rat running across the court yard, I reported this and was sorted quickly. Evening meal for three of us, we all left food, tasted frozen heated up! Morning restaurant breakfast self service system, guests asking guests where items were, mugs instead of cups and saucers, no pamper. If you like a robot self service large conference hotel then this hotel is for you. If you are looking for welcoming personal care to be spoilt or pampered drive past fast! The welcome is only written in letters attached
Positive section of review
Peace and and quiet, Tranquil Location, quick and easy check in, all staff friendly and helpful, Smart TV was really useful, Apartment was nice and warm, comfy mattress,
Negative section of review
These are not complaints just constructive advice, lack of controls on heating system, could do with new thermostatic radiator valves, sliding sash windows were difficult to open, suggest cleaning track and spraying with silicone, 4 wine glasses But only one glass for a longer drink like beer , Bed was a bit low, Coat hooks in hall look nice but not practical, a foot mat at the communal entrance would be practical. NO Towels , Really, we were lucky we noticed this just before setting off
Stow on the Wold, United Kingdom
Positive section of review
The cottage is in a perfect location within a 5 minute walk into the centre of Stow and all amenties. The cottage is decorated to a very high standard.
Positive section of review
Breakfast was excellent, as was our evening meal, service was great too, cheerful staff, and the evening entertainment was great.
Negative section of review
Wished we could have stayed longer
Positive section of review
We styed in Golden Cap room with double aspect and magnificent views of the coast, cliffs ands sea
Negative section of review
Nothing except the weather could have been warmer
Positive section of review
Super clean and comfortable with all we could need for our stay.
Negative section of review
Nothing
Positive section of review
Clean and comfortable. Reliable host and quick response.
Positive section of review
Lovely cottage
Positive section of review
Lovely cottage
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