1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is the second survey I completed, and I told you that I was asked to go to the Pearl Hotel which is a 2 star, as the Saphire was full. The hotel did not at all meet the standard I requested, as the sapphire was a 3 star. I paid for a 3 star and was asked to stay in a 2 star instead!! Can you please check my booking, which was from the 30th March till the 3 April 2024 I am now asking for a full refund
Negative section of review
Be honest with customers
Positive section of review
Breakfast and dinner were very good - but, because the dinner menu was the same every day, we felt we had to go elsewhere on some of the days. Perhaps 7 days of different menus would de better for those staying more than 1/2 days. If we had daily menu, we would have eaten there every evening. See above - and
Negative section of review
See above - and also, the range of beer was not very good (according to the men in the Group) and perhaps Guinness 00, or other zero Beers would give a better choice.
Positive section of review
The breakfast was great. All of the evening meals good. The staff were exemplary-they moved me to another room as the initial kingsize was too big and i moved into a smaller more comfortable room.
Negative section of review
The only thing i did not like was that the carpets in hallways; in places the carpets were grimy and a little dirty. The times of the swimming pool were not open on one of the mornings which was the only time I had to swim! I fel it was an unfortunate coincidence.
Positive section of review
This is a fantastic value for the money. It's a short walk away from the attractions and breakfast included.
Negative section of review
What's up with not having toilet brushes next to the toilets? 🤔
Positive section of review
Good location, close to tube/rail station. Clean room with comfortable bed. Reasonable breakfast.
Negative section of review
There was no lift and we were on the top floor. No bath mat or hand towel.
Positive section of review
Nice staff clean and tidy good position for exploring the town
Positive section of review
Wonderful location Spacious living area
Negative section of review
The central heating was not effective when we turned it up Therefore cold sometimes The shower had low power
Positive section of review
Welcoming and clean and comfortable
Negative section of review
Nothing
Positive section of review
Comfortable and clean