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2
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Positive section of review
Breakfast was very well presented and plentiful, also great choice of hot/cold options. The location suited us well as we liked the off road free parking and the fact it was only a 20 minute walk into the centre of Durham and was very quiet.
Negative section of review
Whilst our room (room 15) had great views and was very spacious, we felt the decor was a bit tired and could do with updating more in line with the reception and breakfast room areas. The bathroom was in good order but the sink and toilet were a bit dated.
Positive section of review
Malmaison is a great chain, but this one is particularly good, Excellent modern Hotel which is quirky and which is ideally positioned and very clean. Staff were all very friendly and keen to help. Cooked breakfast was exceptional.
Negative section of review
Nothing to not like
Positive section of review
Really good location secure parking clean apartment upstairs bed was really comfy plenty of towels and toiletries great to have complimentary tea coffee and biscuits Wi-Fi was really good
Negative section of review
Downstairs twin bed next to the window was uncomfortable springs kept pinging a downstairs loo would of been helpful apart from that can’t fault anything
Positive section of review
The staff could not be more welcoming or helpful. Lovely location and conveniently close to the start of St Michaels pilgrimage footpath.
Castle Douglas, United Kingdom
Positive section of review
Home from home. Hosts couldn't do enough for us. Went as strangers, left as friends.
Negative section of review
Not applicable
Positive section of review
Beautiful flat,great views and Paul and Kim were lovely hosts.we will definitely be back
Positive section of review
Breakfast Service was good, eggs over poached and cold. No side plate for toast,
Negative section of review
Room was not serviced. We were handed tea and coffee in the corridor. Side plates for breakfast needed. Butter was on ration! Toast arrived on plate with a small slice of butter on top. Pillows uncomfortable Room was Dark, one light out over mirror in bathroom making it difficult to apply make up. Bathroom tiles, cracked, grouting had black mould, shower curtain over bath had black mould on hem. Bathroom very small.
Positive section of review
Beautifully furnished and set out, wonderful extras,absolutely exceptional.
Negative section of review
Here’s the problem, unfortunately, we were woken at 445 am with someone/tenant upstairs, they literally could have been in the same room as ourselves, big footsteps above our heads for over an hour, water running, doors closing,sitting down, standing up, everything so clear, it was obvious that as a couple staying that being intimate would be an issue.
Positive section of review
Friendly welcome Well appointed room Nice building East parking
Positive section of review
Comfy bed, very cosy and clean
Negative section of review
the doors a little heavy to open with acrylics and the window didn’t fully open but other than that it was amazing i’d definitely stay again. location is great