1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The couple who run the establishment are very intellegent customer focused people. The property is very quite which was a god send for me as my job is very stressful. They have only just started making this property available to guests and it needs a few tweaks. One was a TV, this had been on order and whilst I was there it arived, and even though I said that it was not a priority to be installed they made sure the TV was in my room and working imemidiatley. They asked for feedback on a few other asspects and listened and took notes. They can provide breakfast and an evening meal, I only had breakfast there as I ate out in the evening. They say that you can have meals in the room, but I ate mine at their family table or I could have eaten outside, which in the summer would be nice. All in all this was a very plesant place to stay.
Negative section of review
I honestly can not think of anything that I did not like.
Positive section of review
Booked the room for my mum and myself and we loved it. The hotel is right next to the train station so it's EXCELLENT location, takes under a minute to walk probably. The room itself was very clean and tidy, and we really liked the biscuits and cookies in the room - very thoughtful. They also provided a fan in case we felt hot at night, and the windows opened all the way just in case. The staff were lovely too. Next time my mum visits Bath, I'll be booking this hotel again!
Negative section of review
Since the hotel is on a very busy corner, we were disturbed by people being loud at night, but that's okay. Not a complaint, just something to keep in mind before you book.
Positive section of review
Staff were very friendly, and the location is good and an easy walk from the station. Breakfast was delicious with lots of options. Room was a decent size.
Negative section of review
The room we stayed in was looking quite tired and in need of refurbishment.
Positive section of review
This is a guest house. Not a hotel. Room was damp. Bed was like sleeping on a bag of rocks. Will not return
Positive section of review
nothing. I thought the customer services was good until they lied and stopped all communication with us
Negative section of review
the cleanliness of the apartment to start with wasn't up to scratch, there was food left on the floor, items in the kitchen not clean, the main bathroom still had excrement in it. however we could overlook all that until we pulled back a decorative pillow from the master which had what can only be described as dried sick all over the back of it. on contacting them via booking.com no one came to look or change the bedding so we had to strip the bed and sleep in the bed that had soiled things on it previously. I was then contacted by the managing director and asked to send proof, this was sent and offer of partial refund was given with lots of apologies. we accepted despite it ruining our stay however, we are yet to receive this after over 1 month and they have stopped all communication with us.
Positive section of review
clean pleasant property and good breakfast. Friendly staff.
Negative section of review
nothing
Positive section of review
Great location. Walking distance from the Roman Baths.
Positive section of review
Great host reley clean good bed good all round
Negative section of review
None
Positive section of review
Only stayed one night, but it was very good.
Negative section of review
I cannot find fault.
Positive section of review
Staff was good apart from and location
Negative section of review
Was dirty was over priced if booked through hotel would of got it cheaper
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