1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We love this apartment - right in the heart of York with easy walking distance to everything. This is the second time we have stayed here - easy access with instruction on how to get intside. The facilities and size of the apartment are great. There is also a lift up to the level of the apartment. As always, we reduce the amount of luggage we carry with us to stay in York - it can be tricky navigating from the carpark to the apartment.
Negative section of review
The beds were uncomfy this time - perhaps time for an update on the mattresses.
Positive section of review
I was only on an overnight stay due to having an operation on my knee in claremont hospital. I asked if there was a lift available and the answer was NO. I cannot understand why a quality hotel does not have this facility. Surely it is illegal. Il contact Trust Pilot about this.
Negative section of review
Simply lack of an elevator. This would deter poor walkers and wheelchair users from booking here. Also the reception staff on my check out day, though trying to be helpful had poor English understanding. You can't run any hotel unless staff gave really good communication skills. The guy on reception thought I wanted to cancel my booked taxi. He ordered another one which brought me to the hospital too early. He was very polite and tried to helpful but clear understanding of English is essential.
Positive section of review
Location in relation to National Sport Village (cycling velodrome). Stayed there for many years when it was Hampton by Hilton.
Negative section of review
Stayed twice in September for cycling competitions. The whole property looks and feels tired and uncared for including outside areas with overflowing bins. Housekeeping was a problem. First day, despite engaging a lock on the door, tried repeatedly to get in while we were in the room. Second day when we left at 07:45, all that happened was the bed made - no bin emptied, no tea bags/sugar replenished, cups were not changed and no cleaning of table (sugar spillage). Final day, again pressured to leave earlier than we wanted to clean room (came before 10:00 with check out 11:00). Bits of paper in the corridor were there the whole time of second stay. Both stays there were things broken - alarm clock on first stay did not work, no alarm clock second stay and the personal reading light had a missing switch so could not be used. Black mould around shower door fittings in both rooms and wallpaper peeling in dining room area.
Brighton & Hove, United Kingdom
Positive section of review
Lovely hotel very comfortable bed in superior king room, view over street.
Negative section of review
Shortage of staff on duty at breakfast on the Sunday. Had to wait 10mins for clean washed cutlery and staff were a little scarce! Shower tray in bathroom needed bleaching. Lift door not opening properly in reception area.
Positive section of review
Beds were comfortable, location was perfect for us.
Negative section of review
They were not able to provide a duvet for every guest, it was not very clean, a lot of moisture (all my clothes were moist there), shower head was broken.
Positive section of review
Clean room but rather tired. OK for price paid.
Negative section of review
Noisy because of traffic noise. Distance from airport.
Positive section of review
Good location Reasonably comfy Clean
Negative section of review
The car park is awful. It was full and cars were double parked. I had to drive around looking for a space. In the end staff said I could park in a car park that didn’t belong to them and they would sort it all out. Too stressful so I wouldn’t stay again. 1970s style arthritic shower. Almost knocked myself out on the wall trying to get close to the water barely dripping out.
Positive section of review
Spacious Location.shop opposite
Negative section of review
Train sound
Stoke on Trent, United Kingdom
Positive section of review
Very clean and modern
Positive section of review
rooms and food
Negative section of review
none
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