1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Exceeded what I expected. I had previously stayed in a London branch, but Manchester were better than that. Location was brilliant. Everyone I spoke to was lovely. The room was better quality than I anticipated. Not perfect, but decent. I read that the wifi might be rubbish, but it was better than the Premier Inn I stayed in a few months back.
Negative section of review
Bathroom facilities were probably a tad under what I'd like. Wasn't terrible though. I do worry about security in the building. Nothing happened and have nothing to suggest it would, but felt maybe limiting access might be something to look at.
Positive section of review
Convenient location for terminal 5 with good public transport links. About 35 min bus from terminal 5. Good restaurant and bar. Average breakfast as expected in any airport hotels. Clean and professional. Staff is welcoming.
Negative section of review
Bit expensive for a holiday inn express. Bed linen was clean and well laundered but seems to be old. (Started tearing apart when using them). Not enough lighting in room even though there are thousands of lights everywhere.
Positive section of review
Lovely friendly staff, great location- perfect for us as we were going to see a concert at the Hydro which was only a 20 minute walk away. Clean comfortable rooms too!
Negative section of review
A more discreet bin in the bathroom would have been good, and spoons to stir the tea.
Positive section of review
Close to almost everything we needed in the city Staff were very helpful helping out whenever they could
Negative section of review
It was very well kept and clean
Positive section of review
Location, food and incredibly comfortable bed. Everyone was very kind and helpful.
Positive section of review
The location is brilliant for a night at the theatre in Leeds.
Negative section of review
The noise from the hallway was very obvious even with people just casually chatting as they went to their rooms. You could also hear people in their rooms as you walked up the hallway, it made you conscious of how the noise travels from your room.
Positive section of review
Staff Service, high Standards. Excellent Customer Service.
Negative section of review
Nothing
Positive section of review
Lovely apartment, great location, I had a lovely stay.
Positive section of review
Great location, very helpful staff.
Negative section of review
Parking charges a little high
Positive section of review
Location
Negative section of review
A leaky toilet that we reported and was not fixed when we left