1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Wonderful location and ideal for touring. Facilities were superb and "walled garden" a gem. Very good location for accessing city and other locations.
Negative section of review
blip with internet connection but understand this is being sorted.
Positive section of review
Very friendly welcome. Excellent freshly cooked breakfast served in a pleasant room.
Positive section of review
Proactive host. Provided helpful follow-ups. Responding to clarifications promptly.
Negative section of review
Nothing.
Newcastle upon Tyne, United Kingdom
Positive section of review
The lobby, the decor, the position and also the friendliness of the staff
Negative section of review
We were sent to a room which had a leak from a light fitting, with water pouring down onto the toilet below. We asked for and got a new room but were shocked to discover later on from a different guest that she had had exactly the same experience with the same room. In other words, we had been given a room which had already been reported as unsafe. After this, we shared our room with a couple of very visible spiders and the pillows were very hard. There was mould in the bathroom. The queue for breakfast was very long and obviously not enough food had been put out, as we were kept waiting for new stuff to arrive.
Positive section of review
Great location, large room, air conditioning and a lovely shower.
Positive section of review
Just delightful full of character, very comfy and lovely staff.
Negative section of review
Nothing
Positive section of review
Welcoming Comfortable bed Excellent breakfast Superb shower
Negative section of review
Some room facilities not working - standard lamp, bathroom extractor fan; TV remote intermittent. Generally a bit tired and in need of some TLC Very limited dinner menu choices with virtually no GF food available even though hotel was advised of dietary issues prior to visit. Service charge applied to everything! - even bar drinks
Positive section of review
Location, sufficient parking and good breakfast
Positive section of review
Location and value for money
Negative section of review
Free Wi-fi could have been better
Positive section of review
Great location