1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property was modern, clean, bright and welcoming. The house is located in a friendly, safe area. We needed some help finding the property and were shown it by the next door neighbour who kindly bright us right to the door. On arrival there was a very thoughtful gift basket left out for us and beds were made up perfectly with towels left out too!
Positive section of review
Well located for Terminal 4 and easy access to London via underground. Apart from the bar, there were limited areas to socialise without background music. Bedroom generally quiet, even though we were at the end of the corridor near the lifts. Good breakfast, although they could do better with continental selection.
Negative section of review
The staining of the carpet in the room. During stay the hotel was cleaning the corridor carpet, but it was the rooms that needed attention. There seemed to be paint spilled on the carpet. The beds were not that comfortable. We asked for a twin room but were allocated a double - which in fairness was quickly rectified.
Positive section of review
The location is perfect! The accommodation was very high standard with everything you'd expect. They were very accommodating and arranged a nice treat for our mother. It was a lovely touch that got the holiday off to a perfect start.
Negative section of review
Nothing.
Positive section of review
Fab location for touring. Warm. Clean rooms. Perfect with our dog with the outside door to patio
Positive section of review
Welcoming personal attentive host. Great location and comfortable furnishings
Negative section of review
Having to leave 😁
Positive section of review
The room is spacious, the amenities is complete, I love the apartment
Negative section of review
Regular cleaning cost money, but I am okay
Positive section of review
No way near as nice as the pic not your moneys worth
Negative section of review
The bedroom
Positive section of review
Location and beautiful sea view from the balcony
Negative section of review
Nothing
Positive section of review
Basic, but cean and comfortable rooms.
Negative section of review
Customer service was absolutely appalling, so much so it off set the satisfactory standard. I spent 20 to 40 mins trying to get into buildings. Another 15 for a staff member, and another 15 in discussion with the receptionist who refused to give me his name or the name of anybody to who I could make a formal complaint. It is advertised as 24 hour reception. The contact board was turned around and hidden so I only if I climbed over the rope and went behind reception could I have instructions to call a receptionist. From the car park I dialled reception 6 times and sent an email, receptionist called me liar even when I showed him on my phone! Not what you want gone midnight after having driven 300 miles. Despite what was stated on my booking email, he insisted I pay £50 deposit or could leave (not an option). God knows for what as bar and cafe shut, and I need to leave by 0800. I had already paid in advance on a none refundable booking. Absolutely awful. Would rather have slept in my car.
Positive section of review
Historical and beautifully restored
Negative section of review
Aircon a bit loud at night