1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was perfectly located close to the hustle and bustle of Princes Street but not right on it, and there was therefore a residential feel as the hotel's street was fairly quiet. Front desk staff were warm, friendly and very helpful with great tips and suggestions for our stay. Housekeeping staff were swift to respond to our request for an extra blanket. We loved the room, gorgeous view of back terrace and garden, large comfortable bed, nice bathroom fixtures and easy to use coffee/tea service in the room. The breakfast was a lovely authentic Scottish buffet and delicious. The interior of the hotel common areas was tastefully decorated and the atmosphere to dine, have a drink or just sit was quite pleasant.
Negative section of review
We found that some of the restaurant staff did not seem adequately trained: (i) we ordered a black tea and the waiter gave us an Americano coffee and didn't seem to know what black tea was when we tried to correct him. (ii) the breakfast staff cleared our table and seated other guests there, when we had simply gone to get more food from the buffet. Our knives and forks were crossed to show we were not finished and I had even left a personal item of mine which the staff also cleared! Fortunately when I asked for it it was returned to me.
Positive section of review
Room was nice, with very good en suite. Breakfast was good. Accommodation was very good being on ground floor with easy access to car.
Negative section of review
Nothing comes to mind.
Positive section of review
Beautiful well stocked apartment.Great location. Washing machine was a welcome surprise
Positive section of review
Location, room was very clean. Dog friendly, good choice of drinks. Great parking.
Negative section of review
No WiFi in our room, no phone signal, teabags were old and no white sugar. Not worth £108 per night.. Worst issue no leg room on toilet.
Positive section of review
Rooms are nice, spacious and well decorated Cleanliness and proximity to town
Negative section of review
Lack of homeliness. Large space with dining table but no ability to make breakfast etc, insufficient cutlery, no bowls, toaster or sink. A small sink, side board and provision. We felt unable to fully enjoy the stay as a result
Positive section of review
The location was excellent the apartment was clean and suited our needs.
Negative section of review
Nothing to report here.
Positive section of review
Looks like photos , staff very helpful and friendly
Negative section of review
Noticed the cleaner didn’t actually change my sheets when it had something on it (my dog was staying with me) she just made the bed again but i was only staying for one more night so didn’t say anything but other than that was very happy to stay there good price for good quality !
Positive section of review
Staff were fantastic and an amazing breakfast
Negative section of review
The decor is a bit tired
Positive section of review
Close to shops and the event was very close
Negative section of review
Staff was rude Key wouldn’t work
Positive section of review
Nothing.
Negative section of review
The shower in the quadruple room we booked temperature was set too high and could only be altered from scalding hot to boiling hot. The hotel owners ignored our requests too resolve the problem, stating that the previous men that had stayed in the room had enjoyed very hot showers. It was impossible to shower and we had to endure two nights stay at this awful place.