1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was the highlight of my weekend, gotta love that bacon 🥓 , and the bread was so soft I could sleep on it. Staff were really friendly, and informative. Rooms we're clean, and overall the building had wonderful interior. I would definitely stay at St James again, if I should ever return to Nottingham. I will recommend this hotel to whom ever wishes to visit Nottinghamshire. Thank you for a pleasant stay :) That bacon though :p
Negative section of review
No real complaints, to be honest. I did however noticed quite a few snags in my room 116, like the wardrobe top wasn't jointed together properly, the toilet seat wouldn't stay up, and the paint work could have been a bit more tidy around the edges. But I work in construction, so I naturally look for these things at the end of a job. No harsh feelings the room was lovely! Also I was put off from drinking the bottled water as £5 did seem alot for a drink. The teas that were supplied were very nice though :)
Positive section of review
Nothing, location still ok but not what was booked. Dreadful experience. If this had have gone right it would be a location I would use over and over again.
Negative section of review
- I booked a two bed apartment but only provided a one bed apartment with no notice and was not the apartment advertised and nowhere near the same standard. - I followed the instructions to check in however when I arrived and gave an hours notice as requested, no one was there. I had to call and message several times and kept saying to wait 2 minutes. I was then asked to walk 6 minutes up Edgeware Road with my luggage to Barclays bank. This whole process took over an hour after I arrived. - As a result of being moved to another apartment I missed my nearby meeting completely. - I then had to wait a further 10 minutes for the keys to arrive that had a fob for the front door as the lady who checked me in didn't have them - The apartment I booked on the website looked very nice and the apartment I was given was not of the same standard. - The code I was then given on the keys did not work to re access as the building in the morning. - There were no toiletries provided to use whilst staying at the apartment so I had to go to the shop in the morning. - I specifically picked this apartment and paid extra because it looked nice however I left feeling very disappointed and nobody has contacted me since to apologise other than when Nora checked me in, she said I'm very sorry about this.
Positive section of review
It was nice to have our own room with en-suite and a desk to do my makeup. It was also close to my dad’s care home as we were there visiting him.
Negative section of review
It hadn’t been cleaned properly. The bedding was all bobbly and only a sheet even though it was cold. The bed itself was horrible uncomfortable and we only had one paper thin pillow each. 1 bath towel and 1 hand towel for two people, I booked us as a couple so no idea why. No information about wifi and spoke to another guest in the hall who told us it barely worked anyway. Carpet hadn’t been hoovered at all, covered in hair and fluff, like more than my house and I have a big dog, had to wear socks the whole time. The kettle was mouldy, cleaned it to then find out that the milk provided went out of date on the 25th of February 2024, so no coffee or tea the whole time we were there. The area was close my dad’s care home, which is why we stayed and didn’t leave right away, but it was in such a dodgy area, drug addicts, rowdy kids etc. When we arrived went up to drop off our bags then came back out to go to Aldi, within those 5mins the police had cordoned off the street to the right for a possible stabbing. We felt so unsafe the rest of the time and didn’t go out after dark.
Positive section of review
Breakfast was excellent, room clean & well decorated Hosts were friendly and welcoming.
Negative section of review
Bathroom shaving mirror was poorly positioned for me.
Positive section of review
plenty of space in the rooms. Great to have menu for breakfast at local cafe in room.
Negative section of review
would have been great to have been told how to get into car park before arriving. Open shelves and hanging rail in room woudl have been better than twee wardrobe. more storage space in bathroom would be good. shelf in shower to hold shower gell woudl be useful
Positive section of review
The location from the city centre and distance from my partner
Negative section of review
Nothing
Positive section of review
Nice location & setting
Negative section of review
Property in need of refresh ie paintwork & generally poor woodwork cleaning. A complete update would improve the bedrooms to bring them upto standard
Positive section of review
The staff were so helpful
Negative section of review
Ordering to the room took too long
Positive section of review
Hotel is nice and clean.
Negative section of review
You cant get any help out of hours. If you lost you key then you spend you night outside. On the door is information to get emergency help but nobody will answer. I locked my self out 4.30am and was calling Bell; no answer? Nearly missed the flight. Cleaning staff should come 7am, nobody was there. I was just very lucky, gentelmen who knows which room reception staff was sleeping, waked him up and asked master key. Receptionist didnt even came out or apologies. Nothing. He was just sleeping and using ear plugs. I couldn't believe.
Positive section of review
Room size was good.
Negative section of review
There was no comfortable lounge to sit in. When asking about staying in for an evening meal. The menu was very basic and very very expensive. So NOT worth paying £27.50 each for soup to start and a main like a jacket potato and had to book it before 4pm on the same day. A hotel guest information pack in our room would of been a great help. The breakfast was very basic. No yogurts or prunes.
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