1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, friendly staff, homely feel about the place. Great food and facilities. I love the dog-centric attitude, and I will come back again with family and friends + more fur children.
Negative section of review
The automated check-in facility did not work smoothly, and help was needed from the manager. She was infact very agreeable indeed.
Positive section of review
This is an acceptable stopover right in the centre of the city, excellent for shops, famous market and theatre. Room clean and adequate.
Negative section of review
Sad to see what was once a top hotel become just rooms with a bar. Don't waste money on the breakfast, it is mostly pre-packaged, I don't think there is a kitchen. Plenty of excellent eateries very close to the hotel.
Positive section of review
Clean, convenient, great facilities. No-contact key collection, host left detailed instructions at the property.
Bury Saint Edmunds, United Kingdom
Positive section of review
Barman was very good and knowledgeable regarding the history etc. of Bury St Edmunds The gardens are nice.
Negative section of review
Self check in. Member of staff came to reception but no explanation of facilities / breakfast times / bar times etc. Very poor. Staff at breakfast ignored me. Poor greeting and no explanation of where the various parts of the buffet were or if any other options available. I had to say goodbye on leaving, no interaction whatsoever. Very poor bordering on rude for hotel staff.
Royal Wootton Bassett, United Kingdom
Positive section of review
Stayed room only , excellent accommodation and friendly staff
Negative section of review
Food menu appeared limited , so we ate elsewhere
Saltburn-by-the-Sea, United Kingdom
Positive section of review
Milk in the fridge. Central heating. Hot shower.
Negative section of review
WiFi speed a little slow when all media devices running. But not terrible in anyway
Positive section of review
The location is great - unbeatable
Negative section of review
For the price, furniture is tired and service isn’t what you’d expect for the price. Eg housekeeping abruptly trying to enter the room at 9 am on a weekend and turndown service was inconsistent.
Positive section of review
enclosed garden for the dogs
Negative section of review
the swimming pool was closed due to a fire in the clubhouse
Positive section of review
Cleaning standard
Positive section of review
Space
Negative section of review
A little tired. Cold on arrival but quickly got it warm with heating and fan heaters.