1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were friendly and helpful, good location with easy and safe parking. We had breakfast & dinner over our two day stay, which was very good. The hotel had a nice relaxed atmosphere, it suited our needs just right, and good value for money. Thank you from happy customers.
Negative section of review
Could do with better signing for the restaurant, as we went the wrong way a few times.
Positive section of review
The receptionist, who was full of charm, wit, and enthusiasm and in fact, all the staff including the breakfast "in charge" who was very professional. The location and the reasonably appointed rooms plus there is plenty of parking space.
Negative section of review
The fact that there is no WiFi or toiletries in the bedroom and the rabbit warren stairs.
Positive section of review
Was clean and cosy, had everything we needed for our stay. Also communication was brilliant throughout our stay. Location was great, walkable for everything we needed.
Positive section of review
Bath and room size was very comfy. Breakfast was amazing, super friendly staff, not far of a walk from station or any places we wanted to visit.
Negative section of review
Road noise
Positive section of review
The staff are excellent and unbelievably friendly and helpful. The hotel seems very recently renovated so looks great.
Negative section of review
There wasn’t anything we didn’t like.
Positive section of review
Good central location. Old building with lots of character.
Negative section of review
As it is such an old building within a fairly built up area, it does not offer all the amenities that a new custom built Hotel can accommodate easily.
Positive section of review
Situation in the centre of Ilkley but Hirt
Negative section of review
When I booked it I was more able but not suitable if you have disability.
Positive section of review
Very comfortable room nice breakfast
Negative section of review
No biscuits with coffees
Positive section of review
Self catering
Negative section of review
Room requested was far too hot due to a faulty radiator that they couldn’t turn off. So wa. Given a smaller room. The 2 beds only had a deviding wall between them. The Tv was above a round table and chairs so had to look up sharply to watch it. Toaster blew a fuse and tripped the electrics. Quickly replaced though. Then next day they checked out the electrics. Curtain rail was off the wall on one end but mended it quickly whilst we were out. Kitchen utensils inadequate, no washing up bowl and plug didn’t keep the water in the sink.
Positive section of review
Location
Negative section of review
Bed could have been a bit more comfortable