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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our room was large and beautifully furnished the bathroom very good but a grap handle or two would be helpful Breakfast was good a lovely buffet to start then a choice of freshly cooked delivered to your table. Our evening meals were excellent a good choice of menu but since we were 13 persons plus a dog we were excluded from the beautiful dining room which as a view to die for . Personally I felt that the basement room in which we ate had little ambiance.
Negative section of review
The basement dining experience
Positive section of review
We got a room in the basement that did not look like any of the rooms on the web page. This is the second time we got a room in the basement using booking.com - coincident?
Negative section of review
We complaint and the staff was fast to change the room to a room that still did not like the nice rooms in the pictures on the web page, but it was on the ground floor.
Positive section of review
Beautiful view from aparment overlooking the lake. Easy walk into Pooley Bridge (plenty of places to eat).
Positive section of review
Excellent owners, the best room we had on a filming tour of the Dales, Beer well kept. Will be back.
Positive section of review
Rooms were clean and spacious. Bed was comfortable. Staff in all areas were friendly and helpful.
Negative section of review
Changing room was messy, towels and clothes left on benches.
Positive section of review
Clean, quiet location. Lovely friendly staff. Excellent breakfast and meal. Definitely recommend.
Negative section of review
Nothing.
Positive section of review
Breakfast was very good, so much choice and friendly service.
Negative section of review
The only thing I was disappointed with is that the room was tired and dated. However the bed was clean and comfortable. Staff told me they were due a refurbishment.
Positive section of review
Room was great albeit my room was facing construction works
Positive section of review
Room view and hotel location
Negative section of review
Cleaner was very pleasant, receptionist was slightly cold. The room was hot and air con couldn't be adjusted to make the room a pleasurable temperature.
Positive section of review
Rooms upstairs were nice
Negative section of review
The Ants all over the kitchen