1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had continental breakfast included in our stay but 2 of our party paid the £10 extra to upgrade to a hot cooked breakfast. Great choice of food included . We had estuary view rooms and they were fabulous… we loved watching the removal of sand from the estuary as we could see everything going on. The rooms were beautiful and the hotel left chocolates and a card for my father in law as it was his 80th birthday!! Free gin and tonic in the rooms after a long drive there was very nice touch and much appreciated.
Negative section of review
Some things ran out quickly at breakfast eg plates, yoghurts, overnight oats but did get replenished eventually as it was very busy at breakfast. Go down early as we went at 0845 and it was full. The staff were lovely though and found us a table for 4 right by the window overlooking the estuary- perfect!
Southend-on-Sea, United Kingdom
Positive section of review
Very welcoming, easy to park, felt secluded even though it’s in a town (city) near the seafront. Jackie and Johnathon were very helpful and made sure we had everything we needed for our stay and were very happy to meet Rio our golden retriever. Recommended plenty of places to visit, or restaurants to go to. We know the area very well as lived here until 2 years ago.
Negative section of review
Bed unfortunately a bit too soft for me but Jackie says she’s replacing it very soon. But it was definitely more comfortable than others I’ve slept on 😂
Positive section of review
Continental breakfast was sufficient didn’t feel the need to order a cooked breakfast to start our day. View was fantastic, lovely that we had furniture to sit outside our room, spa was better than we thought it would be! Food in the evening was delicious!!
Negative section of review
Parts of the hotel looked dated
Positive section of review
Beautiful hotel - facilities were excellent. Complimentary food and drink in the room plus a Nespresso coffee machine!!
Positive section of review
Loved the place beautiful place and very peaceful with the river running at bottom of gardens.Would stay again.
Positive section of review
Location was fantastic as it was less than a 5 minute walk to the dog friendly beach
Negative section of review
Nothing
Positive section of review
Location, but a bit spoilt by roaring dinosaurs. Room was comfortable
Negative section of review
The dinner costing £24 was hardly matching my children’s school dinner. No fault to the chefs, but they were probably told to work with the cheapest available ingredients. Also 30 minutes queue at check in.
Positive section of review
A lovely hideaway for a few days. Really nice area!
Negative section of review
There is not much close to it, you would need a car to get most places
Positive section of review
Beautiful hotel and spa
Newcastle upon Tyne, United Kingdom
Positive section of review
Location
Negative section of review
I Was advised and confirmed we had got upgraded but arrived and told we hadn't been upgraded and told to take our complaint back to booking.com!!!!