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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Shirley was an excellent host who went above and beyond to ensure a comfortable and enjoyable stay. The room was incredible, with a terrace perfect for enjoying the sun. Located in a beautiful village with lots to do in the area, and space to relax, this was the perfect getaway to reset and celebrate a birthday. The breakfast was delicious and we were both delighted with the stay. Hoping to come back again!
Positive section of review
The bed was comfortable and clean. The towels were clean and plentiful. There was a fridge with two small bottles of water which I appreciated, and tea/coffee making supplies with a kettle. The young man from the restaurant kindly carried my bag upstairs for me.
Negative section of review
I was very unhappy that the guest entrance door to the building was not lockable. This made me feel very unsafe, as anyone could walk in and lurk on the enclosed and curving stairway. In my view, this is an unacceptable lack of attention to the security of guests. I was disappointed by the unclean tap in the bathroom and the lack of a plug in the sink. I had not realised when booking that there would be no breakfast provided, nor a lift to access the rooms. These rooms are not accessible to anyone with mobility issues or health conditions affecting ability to climb a lot of stairs.
Brighton & Hove, United Kingdom
Positive section of review
The location was great, as we were right near the beach. The room was a decent size with much room to move around. The breakfast was good, but not the greatest. Overall not bad for what you pay for.
Negative section of review
I have a lot to say here, so will bullet point it all down; - Damp in the bathroom, with the ceiling flaking off when we were using it. - Bathroom was not cleaned properly, as we found used contacts in corners that were there from the previous people - Rooms are not soundproof; we had to endure babies crying, loud music, banging of doors and could hear actual conversations through the walls - Breakfast was ok; the fresh fruit was not freshly cut and smelt off so I couldn't eat it. You can only order 1 thing off their menu, and they only have bread or 2 x cereals out for everyone to have. - The hotel reception staff were ok; one lady was so hard to understand and spoke so fast when checking in. When asking her questions about parking, I got weird looks like I was asking something silly. - Parking - located a small walk away from the hotel, in some random car park. You can't rock up, you will need to ring to find out your bay number before parking too. We ended up parking on the curved part of the wall, which was not ideal and then ended up with a scratched car when checking out.
Positive section of review
The best thing was the flexibility the staff allowed us as we needed to get away promptly.
Positive section of review
Good location, big common area and well equipped kitchen. Good value for the money
Negative section of review
Bad ventilation in the room, even though the window was open. One guest in the room had hiked and since there wasn’t a room to dry the sweaty clothes he needed to do it in the room and thereafter the whole room smelled bad.. :(( so not his fault but maybe it would be a good idea to have a drying room or similar Only 2 toilettes so it became quite crowded in the bathroom and also just 1 sink in the kitchen.
Positive section of review
Nice room with excellent view, very helpful and friendly staff.
Negative section of review
Nothing.
Positive section of review
Clean room, very helpful staff, definitely will be back again
Positive section of review
Everything is new and clean
Negative section of review
The bed was too tiny for two people, and there was plenty of room for a bigger one
Positive section of review
Location, friendly staff
Negative section of review
Limited to scrambled eggs with a cooked breakfast & only croissants as a pastry option.
Bowness-on-Windermere, United Kingdom
Positive section of review
Spa is excellent.
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