1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
So a short notice booking to see someone in the local hospital. Arrived by motorcycle after a long days ride and..... I'd got the date wrong on the booking (24hrs later). I thought that was us scuppered as there was a wedding taking part. However, the receptionist was brilliant, no grumpiness, just smiles and a bit of laughter at my expense :-) Soon was all sorted, an executive room and at the same price that Booking.com had originally charged. The room was a bungalow type build, very large with a veranda and chairs and a beautiful view. Same for the restaurant, we didn't book because we were'nt certain when we would be back from the hospital. When we went in, no problem Sir! and the service was so friendly by all three of the staff who were also looking after a busy dining room with several birthday groups. Would not hesitate to return!
Positive section of review
Very clean room. Staff friendly and helpful. Idea location with shops at the services next door. Nice standard hotel and very good price.
Negative section of review
Nothing!
Positive section of review
It was so clean, the facilities were great (could have done with a couple of biscuits) lol and all round it was so nice.
Negative section of review
Nothing. All I could say is it would have been nice to have a couple of biscuits left in the room to go with our coffee in the morning but that’s nothing really.
Positive section of review
Bright, clean, comfortable with excellent facilities and lots of thoughtful extras.
Negative section of review
N/A
Positive section of review
Good breakfast and great location at Russell Square, clean and comfortable.
Negative section of review
Modest, small room and very small bed, typical of mid-range London.
Positive section of review
Professional friendly staff and excellent service.
Negative section of review
N/A
Positive section of review
Beautiful lodge clean. En-suite rooms. Lovely
Negative section of review
In time as the site matures it would be nice to see trees and shrubs
Positive section of review
Breakfast was excellent. The room was lovely
Positive section of review
Facilities provided and great location
Negative section of review
Shower water would run boiling then cold
Positive section of review
Location, layout, size
Negative section of review
Lack of curtain in kitchen/living room, uncomfortable sofa, noise from flat above