1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room we stayed (Deluxe Double) in was much more spacious than what the photos suggested :) The bathroom/shower was extremely good. The staff were helpful. It was also nice to have complimentary use of the spa facilities.
Negative section of review
The location, although extremely central in Birmingham city, is also very awkward to get around when driving, especially, if you are not used to Birmingham city centre roads/traffic. Along with the difficulties of road access, obviously, parking was expensive, but that is probably a given, for where the hotel is located. The spa facilities would have been nicer if they were open at 9am instead of 10am...!
Positive section of review
Made my family welcome very friendly, clean and polite. Very close to everything you need would recommend again and again
Negative section of review
Nothing
Positive section of review
Very clean nice decor very comfy bed. Staff very friendly. Great dinner and breakfast. Good value for money
Positive section of review
The host was very responsive, the apartment was secure, warm and contained most creature comforts.
Negative section of review
The bed in the main bedroom was awful - uncomfortable, split in the middle, cheap and probably would influence my return or recommendation. The electronic shower over bath - is poor and for a grown male inadequate.
Positive section of review
The location was superb, easy to access
Negative section of review
It was dirty and we found things from previous people underneath the couch, some furnitures were broken. Sink in bathroom was clogged.
Positive section of review
Bit old fashioned but a great place.
Negative section of review
Nothing
Positive section of review
Location great. Breakfast delicious.
Positive section of review
Excellent facilities, clean.
Negative section of review
Price
Positive section of review
Breakfast was ok
Negative section of review
Evening meal wasn't too great
Positive section of review
Good breakfast
Negative section of review
Evening service was a bit "hit and miss"