1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was exceptional well presented and delicious. The room was large comfortable and beautifully furnished as was the en suite. Very very cleam everywhere. Location was a steady 20 min walk into the centre which was great. Tony was the perfect host. We've stayed in a lot of hotels in York and this one exceeded every other one we have been in. Staying there was an absolute pleasure thank you 😊
Negative section of review
Nothing
Positive section of review
Stand out for me was the check in staff were so helpful and really friendly! Nothing seemed like a bother for them when asked, which was great and really welcoming. Especially Jodie from start to finish was so helpful! All the staff were actually great and friendly when dealing with them. The hotel bar is stunning and great drinks & food ! A really great stay so thank you all.
Negative section of review
I know it was a bank holiday weekend and it was the Sunday of the Marathon, however we kept getting moved in the bar before we were due to leave for our train. I recommend maybe putting down reserved signs on the tables that are reserved, and if you move a group from one reserved table and see them going to sit at another (as it has no reserved signs) maybe inform them before they sit down, order a round of drinks and then are drinking their drinks that that table is also in fact reserved. Now the manager who came to tell us was extremely lovely and nice to deal with.
Positive section of review
The location. The castle steeped in history. The maintained grounds. The walks in the woods. The Bluebells. We enjoyed our dinner in the restaurant & the breakfast. The issue we had with our room was dealt with promptly by Amanda, thank you.
Negative section of review
The room we were booked into was dated. Cleanliness in rooms wasn’t what I expect in a 4 star hotel. There are no bar snacks/nibbles available. Reception contact details need to be on room phones.
Positive section of review
What a great location - Lovely staff - Beautifully presented room - Accommodated me late at night after I had issues checking in with a different hotel - Just life savers
Negative section of review
If you are a light sleeper there was some noise from the street in the morning (not at night though) but this is due to it being prime location - I was super impressed by this hotel and staff overall
Positive section of review
Gorgeous barn with great parking. Helpful communal facilities with extras including drying room with specific locker.
Negative section of review
A short walk to the neighbouring building for breakfast.
Positive section of review
The room was tidy, warm and comfortable. The restaurant was lovely with a good choice to the menu.
Negative section of review
The television didnt work.
Positive section of review
Reception Desk was superb. Room was clean. Toilet and Bathroom accessories were adequate.
Negative section of review
Nothing to mention.
Positive section of review
Great location , Mike so friendly and everything you'd ever need avail at the Flat.
Negative section of review
Nothing all good , oh leaving.
Positive section of review
Very clean, great spot lovely bar very comfortable
Negative section of review
Not property fault but no parking at property. Took a while to find a spot across from the anchor, busy day in Portstewart had to wait in a car park for a free spot
Positive section of review
Great location friendly staff
Negative section of review
Noise from function into night and lack of car parking on return in evening Fire alarm disruption at breakfast
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