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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Incredibly friendly and accommodating staff, the lady in reception and a lady that worked in the restaurant area I think she was called Arlene, they where both particularly accommodating. Also a full vegan menu which is great to see! Tried a few things on it the first night of our stay and it was lovely!
Negative section of review
The room was incredibly warm at all times of the day and even worse at night, the windows don't open much (like most hotels) so we had a fan on constantly but it didn't seem to do much. Also there was some really noisey hotel guests at night.. again not the hotels fault.
Positive section of review
Nice welcome, hall nicely decorated, the was new carpet fitted in the bedroom and landing, new shower control unit just fitted. Shame didn't stay for breakfast as it is supposed to be the best feature. Loads of potential just lacking in capital to finish to a better standard.
Negative section of review
although it had a new shower unit , the shower does need a re silicone, towel rail/heater needed a good clean and a dust and not too sure how long the bathroom floor had been laid but wasn't very good and didn't want to walk barefoot on it . Now the bed!!! Where to start! Well the sheets were clean at least but the mattress and divan base were just awful and a good nights sleep was not had by either of us . I've now been told that I must Never book a guesthouse on my own EVER Again . On a plus point traffic noise fairly quite, we know because we kept waking due to a spring or 6 digging into our sides.
Positive section of review
The bed was comfy and the shower had a nice pressure. I never heard a noise or anything that disturbed my sleep, I rest in excellent conditions.
Negative section of review
Nothing to mention.
Positive section of review
The location was perfect. Especially for a short stay. Car parking was easy to find and accessible and host was very quick to reply .
Negative section of review
The cleanliness was not great. Everything was dusty. The sink was full of dust on the rim of sink. Shower still had hair around plug hole from previous users. Bath had hair clippings- scum on the bottome of Bath. Toilet brush had copious amounts of excrement and thick white goop . And a boot print left on toilet seat. Cutlery were not cleaned. Bedding appeared clean and was comfy. However underneath on mattress was specks of blood. Was great location . Unfortunate about the cleanliness
Positive section of review
Location suited us so it was okay for a quick stopover. Access wasn't an issue. Check-in instructions were clear and simple.
Negative section of review
Think the cleaner opted to blitz the flat with Febreze rather than actually clean, or even change the bedsheets/bath mat. Could be a nice little flat if it wasn't for cheap fixtures and shortcuts in housekeeping. Sounds from hallway and neighbours coming in/out are heard loud n clear throughout the night. Roller blinds are huge - so it's a compromise from either being fully exposed or having no sunlight at all. If a peaceful night's sleep in a comfortable pad is important then I would probably look elsewhere within the area.
Positive section of review
Clean, comfortable rooms. Friendly, helpful staff. The first room we were given was not suitable, this was quicky rectified.
Negative section of review
The pool was always full. You have to book a 30 minute time slot in advance to guarantee you can use the pool but some people overstayed their allocated time and this wasn't monitored.
Positive section of review
Great location! The room was huge, beautiful and clean. The staff were attentive. Breakfast was good.
Positive section of review
Excellent location comfortable big size living room and super comfortable beds
Negative section of review
Gets a bit noisy with staff walking up and down early morning . But when I asked the management they were careful .
Positive section of review
The position in Mayfair made it easy access to all areas in London
Negative section of review
We found the bed a little too soft
Positive section of review
Breakfast was really delicious, loads of options.