1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was tatty and needed updating. Very basic toiletries. The bed was comfortable. The staff were friendly and the food in the restaurant was good. I was shocked by a group like Marston. Offering suck poor quality rooms.
Negative section of review
Food staff
Positive section of review
The hotel is much improved since having new management. It’s very friendly, lots of places to sit both inside and out, plus the food is of an excellent standard. We’ll be back, as it’s a great location.
Negative section of review
Nothing.
Positive section of review
Big spacious rooms, very clean, staff were so nice and the location for the Hydro was spot on. We really enjoyed our stay and would definitely stay again.
Negative section of review
Shower water wouldn't drain so the bathroom floor was soaking. However, when we said at checkout, staff said they would get it looked at. A very minor thing that was easily resolved with the help of a towel after showering and certainly wouldn't put us off staying again.
Positive section of review
The location was excellent, a lovely 10 minute walk into Grassmere, I would say it’s in a perfect location.
Negative section of review
Everything was lovely!
Southend-on-Sea, United Kingdom
Positive section of review
Lovely breakfast. Pleasant room. Excellent location. Friendly and helpful family .
Positive section of review
Lovely and bright. Quiet location. On site parking. Great host.
Negative section of review
All goid
Positive section of review
Staff great. Nice atmosphere. Delicious breakfast
Negative section of review
People in room above watched tv until 4 am. Not hotels fault
Positive section of review
Nice furnitured, good located nice clean hotel
Negative section of review
Sustainability is good but soap dispensers that give you so little that you have to pump 2-3 times for an workable portion is ruining the feeling of comfort
Positive section of review
Nice breakfast The waitress was very pleasant
Negative section of review
Bathroom absolutely stunk, like raw sewage🤮 Did bring it to their attention, on evening we arrived, but not very helpful bar girl that was also covering reception, replied sorry not much I can do now. The room we stayed in 102 definitely needs some TLC especially bathroom. I suppose you get what you pay for!
Positive section of review
Convenient
Negative section of review
For some reason I thought it was situated on the edge of Loch Lomond