1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was good allbeit that the choice was somewhat the same choice each day. I did not request, boiled or eggs as omelletes so I do not know whether they could have been added as an alternative. Evening meals were good and well prepared. The staff were excellent and worked hard to ensure the holiday was enjoyable.
Negative section of review
The decor of rooms is in the need of re -decorating.
Positive section of review
Extremely clean and comfortable. Friendly staff member to meet on arrival who explained all aspects of stay. Breakfast described as "continental" but was very comprehensive. Ideal location for me as meeting friends nearby.
Negative section of review
Steep stairs, although help with luggage was offered.
Positive section of review
Very little went well. Service in the bar was pretty good, but marred by having no facility to charge anything to our room. (This, despite being issued with a guest card specifically for charging items to the room).
Negative section of review
Service in the restaurant was slow and chaotic. Breakfast food was poorly heated and cooked far too long in advance. On arrival we noted that the poorly lit room was short of one bedside light. The reception initially could not help, and only after long negotiation permitted us to carry a table lamp from reception to the room.In our three night stay no staff member entered our room: no cleaning, no replacement tea, no service. The window mechanism was broken. Fortunately it was warm weather.
Positive section of review
The people were lovely, the room was well equipped and very clean. Location is good, within walking distance of the town centre and castle. Ample free parking.
Negative section of review
Nothing not to like, would stay there again.
Positive section of review
Location is excellent. Lovely fellow guests. Kitchen facilities good.
Negative section of review
The room was fine but one bathroom between 10 women could be problematic. One woman spent 30 minutes in the bathroom in the morning while we were all waiting. Smoking in the front doorway really got on my nerves. It made the reception area smell of smoke and was most unpleasant. When I complained about this to the staff, they were not very interested. The biggest complaint I have is that my friend who was visiting from Japan and male, had booked a bed in a women's dormitory by mistake. He was charged an extra £70 to change this booking to a male dormitory. I thought this was very unfair. The reception clerk explained that it was a charge for a late booking and was unavoidable in this circumstance.
Positive section of review
Nothing! I never see before place like this. Discusting.
Negative section of review
Everything
Positive section of review
Excellent location and excellent staff and very clean
Negative section of review
No free wifi
Positive section of review
The garden. Full equiped kitchen. Sunny room.
Negative section of review
The
Positive section of review
Fab Breakfast
Positive section of review
Everything