1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This cottage is beautiful inside and out. It is very well equipped and very comfortable. The hostess has thought of everything including leaving guests a very generous "welcome" pack.
Negative section of review
We loved it all.
Newcastle upon Tyne, United Kingdom
Positive section of review
The room was spacious and comfortable. The staff was friendly and approachable specially FD Karen she was knowledgeable and a sweetheart with the kids as well. Great experience overall!
Negative section of review
Maybe for breakfast to have more options..
Positive section of review
Hotel was really clean and staff very friendly We even got upgraded to a superior room.. Would not hesitate in going back.. Pitlochry is a lovely wee town..
Positive section of review
We loved absolutely everything about this stay !!! The staff were extremely friendly and the property was excellent!!
Negative section of review
N/A
Positive section of review
Huge room with thoughtful touches, complimentary water, bath robes and slippers for the swimming pool / spa
Negative section of review
Pool times for children were extremely limited as they’re more bothered about spa day clients. The swim times for children that were printed in the room information pack were totally wrong. My daughter and I waited till 9:30am to go swimming only to be told when we got to the spa reception that the children’s session had just finished. (Monday morning). The room information said that weekends were unrestricted for children but this again was not the case and we waited till 16:30 before children were allowed on Sunday. Spa staff were very unhelpful and didn’t seem to care. Hotel reception were more interested so I hope this is sorted as the rest of our stay was lovely and I’m sure this issue will cause disappointment for other families.
Positive section of review
Location, the view, glass door, good hairdryer next to a plug and mirror (which is not often the case)
Negative section of review
Access:It was on the third floor which is not mentioned in the advert. Neighbour has a bike strapped to the balustrade between second and third floors which made getting luggage up the stairs a bit difficult. Bedroom: The bed could do with a new mattress. Only a duvet and throw - no extra blanket provided. No cupboards for clothes. Bathroom: The shower surround has signs of water damage suggesting a major water leak has occurred. Flush handle on the toilet cistern is loose. Shower outlet full of hair. The shower cradle does not support the hand shower- it has to be secured in place with an elastic hair band. Washing machine in the bathroom cupboard is obscured by drying rack and ironing board. It has no plug socket so presumably one has to use an extension cord to connect it to another socket in the apartment. The cupboard is also full of clutter. Only two bath towels provided - no hand towel. Toilet roll holder has broken off the wall. Kitchen: no dish towels provided for drying dishes. Suggestion-It would be great to have a few coffee pods for the coffee machine and a small milk in the fridge so when you arrive after a day’s travel you could make yourself a cup of coffee. General: no instruction/information booklet on how to connect to WiFi or how to use any appliances in the apartment. No information about the area either. Fortunately for us our daughter lives nearby so it became just a place to sleep. It has great potential but as it stands, not somewhere to which I plan to return.
Positive section of review
Lovely comfy bed Delicious breakfast Very friendly hosts
Positive section of review
Pleasant owners, quiet location and comfortable beds
Positive section of review
The location, foyer and staff
Negative section of review
The room was very tired and had alot of broken furniture
Positive section of review
Relaxing.
Negative section of review
Spa had no toilet roll in toilet when first went in. Unfortunately i needed tampons. Couldn't get one in hotel checked in spa and two toilets machines had non !!! So had to leave hotel to go to a garage 10 mins away as first one had non ! My partner enjoyed his dinner but i didnt. Cold pasta wasnt the best. Cheese didnt even melt on top as it was that cold ! Asked for dessert menu the boy turned up half an hour later ohh sorry here is the desert menu. When we already had to ask again and ordered by this point! Went to use spa facilities next day nothing was working no sauna/steam room or showers. We had already checked out so couldnt use as had no where to shower ! Not good enough for a hilton hotel !
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