1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were very friendly, and helpful. When I checked in, there was an issue with my room. I went downstairs to see about switching, and a staff member facilitated that quite quickly. I greatly appreciated that because I was exhausted from travel, and the room I was changed to was quite nice. The room I was changed to was set up well with a wardrobe, two beds, and a desk. I found the bed I slept in to be comfortable, and the free breakfast was good as well. The room I was moved to was extremely spacious with a nice window overlooking the front of the hotel.
Negative section of review
The issue with my first room was due to a leaking pipe. Not the hotel's fault, these things happen. When I moved to the second room, however, I found that one of the provided bath towels had a massive red/orange stain on it. I'm unsure what it was (rust maybe?), but that was taken care of when the hotel staff changed the towels the next morning. The only other thing of note was that the bar downstairs was open late, and it was somewhat difficult to fall asleep one night because of the noise from people leaving.
Positive section of review
What a lovely bunch of people!! Friendly, helpful and pleasant. It’s a great first impression to walk in through gardens that have had some serious effort put into them. The room was spotless, well equipped and the bed was very comfortable. Breakfast was great. It’s literally just around the corner to get down onto the sea front and an easy walk from the station. Overall, excellent!
Negative section of review
Nothing significant to report!
Positive section of review
Good clean house with excellent parking and good facilities. Easy walk into town for shops/church and market.
Positive section of review
Loved the location, the unit we stayed in had everything we needed, lovely pub on site and staff were great.
Negative section of review
Bed was really uncomfortable, so sadly we wouldn’t be able to stay again as stiff as a board
Positive section of review
Beautiful cottage which was very clean and well equipped. Great location in the countryside .
Negative section of review
Would have preferred a private garden with some grass. Cottage very close to other cottage .
Positive section of review
Very Modern apartment in such a beautiful location over looking Royal Porthcawl golf Club
Negative section of review
Nothing
Positive section of review
Great location and balcony with lovely sea view. Enjoyed relaxing at the Spa.
Negative section of review
Didn't realise hot breakfast was buffet style initially. Would prefer to toast our own bread. Though hot food was regularly replaced and good.
Positive section of review
great location, clean room, good breakfast.
Negative section of review
tired decor. very hard to use lifts. little help from staff carrying bags
Positive section of review
Convenient location
Negative section of review
Didn’t advise about the carpark being closed from 8.30am to 4.30am in the morning. Breakfast served at 8am but the car had to moved by 8.30am so didn’t have breakfast. Getting out of the car park took 15min, due to single lane and cars coming down. Staff could have supported here, as I had to reverse back down the road 3 times. Plus this made me late. Also sound proofing poor. The garden and outside tables backed onto the room, at 9.30pm still very loud outside.
Positive section of review
Location was good.
Negative section of review
Very unfriendly and unhelpful receptionist. Room was poorly decorated with chipped and cracked sink and bath in the en-suite. Toilet roll holder was behind the toilet so was inaccessible when sitting down and was also hanging off the wall! You need to request if you want your room serviced, but we weren’t verbally told this and we didn’t see the written instructions towards the end of the information left in the room. The result was to come back from a day out to find the bed hadn’t be made or tea /coffee hadn’t been replenished. We then had to face the rude receptionist again. Our stay was NOT good value for money.