1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very quiet and peaceful. The restaurant was good and staff were very friendly. The weather was quite warm and they provided a desk fan which was appreciated.
Negative section of review
My toilet was not functioning properly overnight.
Positive section of review
Cute spacious rooms, clean, good communications around how to get into rooms. Great location.
Negative section of review
Pretty loud when the jazz was playing downstairs
Newcastle upon Tyne, United Kingdom
Positive section of review
Good Breakfast, the staff were very helpful, &friendly, Comfy bed, very clean room,
Negative section of review
The restaurant menu a little odd, only chicken or vegan options. No other option like any seafood /fish or meat dishes. Quite different, but if you are going to do that at least have the chicken Dishes outstanding, not dry, no flavourless, stayed 2nights & noted how empty The restaurant was in the evenings, but busy, busy for breakfast, maybe a lot of your guests feel the same.
Positive section of review
Breakfast was excellent. Mike and Caroline couldn’t be more helpful. Beautiful views.
Positive section of review
Location was very good- close to the railway station. Ease of picking up key.
Negative section of review
Nothing
Positive section of review
Friendly hostess, good location for Chepstow races. Excellent breakfast
Positive section of review
Great service Nice ventilation Great food
Negative section of review
Showering in a slippy bathtub
Positive section of review
Staff. Location. Facilities in main hotel.
Negative section of review
They booked me in the 'annexe' without telling me. This is not in the main hotel. No WIFI or 4g signal in my room and i couldnt work in my room. I mentioned this and was told its all working in the corridor, true..but not in my room! Ended up doing work calls in corridor.. not good. Mentioned it as an issue when I checked out and no discount was offered. Didn't get what I paid for. Didn't want to be in the annex and should have been told, I would have booked elsewhere. Didn't get anything offered as compensation. That's pretty poor service these days.
Positive section of review
location space in main room check-in
Negative section of review
noise from work carried out next door tiny sink in shower room creaky bed
Positive section of review
The reception and service