1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I make Leonardo hotels the only Hotels that I will stay at. From booking on line right down to the comfort of the bed, I am extremely happy with Leonardo. The staff are more than friendly, they make you feel valued as if a family member, willing to engage in friendly conversations and always offering support. The staff at front desk always sets the tone for the stay and they excel in excellent Customer Service.
Negative section of review
I would have the liked the hours to have been slower so I could truly enjoy my stay at Leonardo.
Positive section of review
Everything, it was beautiful, well presented, comfortable, bed was amazingly comfortable, everything we needed for our stay.
Negative section of review
N/A
Positive section of review
The view of the lake was fantastic. It was lovely to have a stroll in the evening or early morning around the wooded area.
Negative section of review
The restaurant on site and the one next door had very similar menus
Positive section of review
Lovely large property, well equipped. Very comfortable bed. Helpful and charming hosts.
Negative section of review
The bath was old and stained......not appealing. Thankfully the shower was very clean and modern, so it did not spoil our experience.
Positive section of review
The location was great the parking awful.
Negative section of review
Car parking
Positive section of review
Lovely hotel, great food, lovely staff.
Negative section of review
Room 11 is next to the kitchen extractor which was quite noisy
Positive section of review
Comfortable bed and fresh linen
Negative section of review
Smell in room wafting in from kitchen. Noise from downstairs bar
Newcastle upon Tyne, United Kingdom
Positive section of review
Location, room, staff, bar
Brighton & Hove, United Kingdom
Positive section of review
Very clean, lovely decor
Negative section of review
Nothing!
Positive section of review
The location was great.
Negative section of review
Up-graded our room and was very dissapointed . 1970s furniture, postage stamp size t/v and no dvd player, room was very cold and had to request a blow air heater. The evening meal choice was very limited and breakfast was well below par for £10 per head, luke warm at best. The decor all over the hotel was well dated, we had a bucket/bowl outside of our room as the ceiling was damaged and letting in water. I booked a table for an evening meal for the day of arrival only to be told that it was not on the system and we would have to re-book we did not but after we arrived home found that we had been charged for a table for two.