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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nice studio in a calm green neighbourhood! You get all you need for a stay. Walking distance from the town center.
Positive section of review
Location was reasonable Aldi across the way, couple of newsagent shop Not far from the town centre
Negative section of review
Honestly everything, it was poor quality, things broken, out of date coffee & milk in the room, mattress was stained, tiles coming off the bathroom wall, toilet system moved away from the wall when using toilet, sink coming away from the wall as well, light fittings broke, huge cracks in the celling
Positive section of review
Fabulous old building with loads of character. Very central location but off the main roads.
Positive section of review
It was a convenient location with car-parking spaces available.
Negative section of review
There was nothing too bad. However I must mention my encounter with the hotel on the morning I checked into the hotel. I tried to walk into the breakfast room (I was not having breakfast) to inform my colleagues that our pick-up transport had arrived and was waiting outside. I was verbally attacked by, I believe, a senior member of their team. Maybe a manager/chef. He kept telling me to sit outside which I refused to do. I was treated like a naughty child. Then he was expressing his anger with the receptionist, saying and I quote. “The breakfast room is not a meeting room” I honestly thought I had walked onto a sketch of Faulty Towers. It was incredible. Personally I have never known anything like it ever before!!
Positive section of review
Bed room is designed well for usability. Clean room
Negative section of review
Hotel was fully booked, weddings & ,football fans .
Positive section of review
Great staff and welcome - clean quiet comfortable room
Positive section of review
Great location. Value for money. Great facilities.
Negative section of review
Smelt like cigarettes. Even though this is a no smoking apartment someone had been smoking and it did smell. Maybe airfreshners would help.
Positive section of review
Cleanness, breakfast , 24 hour open bar/food.
Negative section of review
You have to pay for parking in the hotels parking lot . It was ridiculous!
Richmond upon Thames, United Kingdom
Positive section of review
great location and cute rooms
Negative section of review
rooms were small but it was fine for the 1 night stay
Positive section of review
The location is very good
Negative section of review
That the phone signal was terrible and wi fi was non existent and as a solo traveller that is very important and there is no telephone in room and information in room is also limited